---
title: "Fixed right, or we come back free"
description: "1 year on labour, manufacturer warranty on parts, licensed and insured plumbers, five checks before anyone works in your home, and a simple way to claim."
url: "https://plumbo-astro.pages.dev/guarantee/"
---

# Fixed right, or we come back free

> 1 year on labour, manufacturer warranty on parts, licensed and insured plumbers, five checks before anyone works in your home, and a simple way to claim.

## What the warranty covers

### How long is the labour warranty?

1 year from the date of the repair. If a repair we made leaks, drips, or fails in that time because of our work, we come back and fix it at no charge, including the call-out.

### What about the parts?

New parts carry their manufacturer's warranty, which passes to you. Water heaters often carry a longer tank warranty. We register parts with the manufacturer where it allows, and handle the claim with them if a part fails while our labour warranty runs.

### What does fixed right mean?

The problem on your written price is gone and stays gone. If the same drain clogs again or the same joint leaks within the warranty, we treat it as our repair failing, not a new job.

## What voids it

### What is not covered?

Parts you supplied yourself, work someone else changed after our visit, damage from freezing, flooding, or misuse, and clogs caused by items such as wipes or grease after a drain was cleared. The full terms are in the [terms of service](/terms-conditions/).

### Do you cover a repair we decided not to finish?

We cover the part of the work you approved and we completed. If we recommended a further repair, such as replacing a corroded valve, and you declined it, a failure of that part is not covered.

## Your home during the visit

### How do you protect my floors?

Technicians wear shoe covers indoors and put down drop cloths from the door to the work area. Under sinks and around the water heater we lay a mat before we open any connection.

### Do technicians take photos?

Yes, of the plumbing before and after the repair, for your job record and any warranty claim. Photos are never posted anywhere without your written consent. See the [privacy policy](/privacy-policy/).

### What if you need to open a wall?

We tell you first and put it on your written price, with the size of the opening. We cut the smallest opening that lets us repair the pipe safely.

## Damage and claims

### What if something is broken?

Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.

### How do I make a warranty claim?

Call or send a message with your address and a photo of the problem. We book a technician within 2 business days, or the same day for an active leak. Steps are listed [below](#claim).

### How fast do you pay a damage claim?

Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.