# Plumbo > An Astro and Tailwind CSS theme for plumbers and plumbing companies: emergency call-outs, instant estimates, booking requests, service-area pages, and clear pricing, in English, French, and Arabic. ## Business facts - Name: Plumbo - Phone: ⁦(555) 010-0199⁩ (+15550100199) - Email: hello@example.com - Address: 100 Example Street, Suite 200, Springfield, ST 00000 - Opening hours: - Mon–Fri: 7:30 AM–6:00 PM - Sat: 8:00 AM–2:00 PM - Sun: Closed - Areas served: [North Harbor](https://plumbo-astro.pages.dev/areas/north-harbor/), [Elm Park](https://plumbo-astro.pages.dev/areas/elm-park/), [Westfield Heights](https://plumbo-astro.pages.dev/areas/westfield-heights/), [Old Mill](https://plumbo-astro.pages.dev/areas/old-mill/) - Currency: USD - Book online: https://plumbo-astro.pages.dev/book/ --- # Leak detection Source: https://plumbo-astro.pages.dev/services/leak-detection/ > Hidden water leaks found with a meter test, thermal camera, and acoustic gear, billed by the half hour, with the call-out fee credited to the repair. - Price: from $125 / h · 1 h min - Typical visit: 1–2 h - Technicians: One plumber ## What's included ### Whole home - Thermal and acoustic leak scan - Meter test for hidden leaks - Slab leak pinpointed - Water pressure tested - Shut-off valves checked - Photos of the work on your ticket ### Kitchen - Dishwasher supply and drain hook-up - Fridge or ice-maker water line ### Outdoor & yard - Outdoor faucets and hose bibs ## Extras - Camera inspection: + $149 - Shut-off valve replaced: + $145 - Evening arrival, 18:00–21:00: + $99 ## Not included - Drywall and tile patching after access: We cut clean access; a finisher patches it. - Mould remediation: Needs a remediation specialist. - Drying out and water damage repair: Needs a restoration company; we can refer one. ## Questions ### How do I know I have a hidden leak? Turn off every tap and watch the water meter for ten minutes. If the dial moves, water is going somewhere. Other signs: a higher bill, warm spots on the floor, or the sound of running water when nothing is on. ### Will you have to open the wall? Only at the spot we've pinpointed, usually a hole smaller than a sheet of paper. We show you the reading before we cut. ### Is the leak repair included? Finding it is this service. Most small repairs are done on the same visit at the same hourly rate; bigger ones get a written price first. ### Do you write a report for my insurer? Yes. The ticket lists the location, the cause, and photos of the readings, which most insurers accept. --- # Pipe repair & repiping Source: https://plumbo-astro.pages.dev/services/pipe-repair/ > Leaking, burst, and corroded pipes repaired by licensed plumbers, billed by the half hour, plus whole-home repiping in PEX or copper at a fixed price. - Price: from $115 / h · 1 h min - Typical visit: 1–3 h - Technicians: One plumber ## What's included ### Whole home - Leaking pipe section replaced - Frozen pipe thawed and checked - Repiping in PEX or copper - Water pressure tested - Photos of the work on your ticket ### Laundry & utility - Washer hoses and outlet box - Main shut-off valve tested ### Outdoor & yard - Outdoor faucets and hose bibs - Water main from the meter ## Extras - Shut-off valve replaced: + $145 - Pressure-reducing valve: + $345 - Evening arrival, 18:00–21:00: + $99 ## Not included - Drywall and tile patching after access: We cut clean access; a finisher patches it. - Mould remediation: Needs a remediation specialist. - Sprinkler and irrigation systems: Needs an irrigation contractor. - Electrical panel or circuit upgrades: Needs a licensed electrician. ## Questions ### Repair or repipe: how do you decide? One leak in otherwise sound pipe gets a section repair. Several leaks a year, galvanised steel, or polybutylene pipe usually means repiping costs less over five years. We show you both prices. ### How long does a repipe take? Two to five days for most homes, with water back on every evening. You get a fixed price and a schedule before we start. ### Do you bring parts? The van carries common pipe, fittings, and valves. Anything else is bought and added at cost, with the receipt on your ticket. ### Is the call-out fee extra? It covers the trip and the diagnosis, and it is credited to the repair when you go ahead. --- # Toilet, faucet & disposal repair Source: https://plumbo-astro.pages.dev/services/fixture-repair/ > Running toilets, dripping faucets, and jammed garbage disposals repaired or replaced, priced per fixture, with parts at cost and a one-year labour warranty. - Price: from $139 / job - Typical visit: 45 min per fixture - Technicians: One plumber ## What's included ### Whole home - Photos of the work on your ticket ### Kitchen - Faucet repaired or replaced - Garbage disposal repaired or swapped - Shut-off valves checked ### Bathrooms - Running or leaking toilet fixed - Basin faucet and pop-up drain - Shower or tub valve and cartridge - Shut-off valves checked ### Outdoor & yard - Outdoor faucets and hose bibs ## Extras - Shut-off valve replaced: + $145 - Evening arrival, 18:00–21:00: + $99 ## Not included - Vanity, basin, and faucet installed: ~3 h - Drywall and tile patching after access: We cut clean access; a finisher patches it. - Electrical panel or circuit upgrades: Needs a licensed electrician. ## Questions ### What counts as one fixture? One toilet, one faucet, one shower valve, or one disposal. Two faucets in the same bathroom are two fixtures. ### Repair or replace? We repair when the part is available and the fixture is sound. When a new one costs less than the repair over a few years, we say so and price both. ### Can I supply my own faucet or toilet? Yes. We fit it at the same price per fixture. The labour warranty applies; the product warranty stays with the maker. ### My toilet runs all night. Is that urgent? Not dangerous, but it can waste hundreds of gallons a day. Turn the valve behind the toilet off between flushes until we come. --- # Bathroom & kitchen plumbing Source: https://plumbo-astro.pages.dev/services/bathroom-kitchen-plumbing/ > Toilets, vanities, sinks, faucets, and dishwashers installed, priced per fixture, plus remodel rough-in plumbing with permits, quoted after a site visit. - Price: from $309 / job - Typical visit: 2–4 h per fixture - Technicians: 1–2 plumbers ## What's included ### Whole home - Water pressure tested - Photos of the work on your ticket ### Kitchen - Faucet repaired or replaced - Garbage disposal repaired or swapped - Dishwasher supply and drain hook-up - Fridge or ice-maker water line - Shut-off valves checked ### Bathrooms - Toilet replaced - Shower or tub valve and cartridge - Vanity, basin, and faucet installed - Shut-off valves checked ### Laundry & utility - Washer hoses and outlet box ## Extras - Shut-off valve replaced: + $145 - Old fixture hauled away: + $45 ## Not included - Drywall and tile patching after access: We cut clean access; a finisher patches it. - Electrical panel or circuit upgrades: Needs a licensed electrician. - New gas line runs: Quoted separately after a site visit. ## Questions ### Do you work with my contractor on a remodel? Yes. We set the rough-in to your plans before drywall, come back for the trim-out, and book the inspections in between. ### Who pulls the permit? We do, for any work that needs one. The permit fee is on your quote at cost. ### Can I buy my own fixtures? Yes. Send us the model numbers when you book so we bring the right valves and connectors. ### Is the old fixture taken away? Add haul-away to the booking and we take it to recycling. Otherwise it stays where you want it. --- # Drain cleaning Source: https://plumbo-astro.pages.dev/services/drain-cleaning/ > Blocked sinks, showers, toilets, and main lines cleared by cable or hydro-jetting, priced per drain, with a flow test and a 30-day no-clog warranty. - Price: from $129 / job - Typical visit: 1–2 h - Technicians: One plumber ## What's included ### Whole home - Photos of the work on your ticket ### Kitchen - Sink drain and trap cleared ### Bathrooms - Tub and shower drains cleared ### Laundry & utility - Laundry standpipe cleared ### Drains & sewer - Blockage cleared with a cable machine - Flow tested after clearing ## Extras - Camera inspection: + $149 - Hydro-jetting: + $295 - Drain screen kit: + $25 - Sewer cleanout added: + $495 - Evening arrival, 18:00–21:00: + $99 ## Not included - Dig-and-replace spot repair - Trenchless lining or pipe bursting - Septic tank pumping: Needs a septic service. ## Questions ### Cable or hydro-jetting: which do I need? A cable clears most sink, shower, and toilet blockages. Grease buildup and tree roots come back unless the pipe is jetted clean; we recommend it when the camera shows either. ### Should I use drain cleaner first? Please don't. It rarely clears a full blockage, it can damage older pipes, and it is dangerous for the plumber who opens the drain after you. ### What does the 30-day warranty cover? If the same drain blocks again within 30 days, we come back and clear it free. A camera inspection on that visit is free too. ### What counts as one drain? One sink, tub, shower, toilet, or floor drain. The main sewer line is priced as a sewer job. --- # Sewer line repair Source: https://plumbo-astro.pages.dev/services/sewer-line-repair/ > Sewer lines filmed, located, and repaired by trenchless lining, pipe bursting, or spot repair, priced per foot, with permits and a 10-year warranty on new pipe. - Price: from $995 / job - Typical visit: 1–2 days - Technicians: 2–3 plumbers ## What's included ### Whole home - Photos of the work on your ticket ### Drains & sewer - Camera inspection, video sent to you - Flow tested after clearing - Line located and depth marked - Trenchless lining or pipe bursting - Dig-and-replace spot repair ## Extras - Hydro-jetting: + $295 - Sewer cleanout added: + $495 ## Not included - Replanting and repaving: We backfill and level; your landscaper finishes it. - Septic tank pumping: Needs a septic service. ## Questions ### How do you know the sewer line is the problem? Several drains backing up at once, gurgling toilets, or sewage at the lowest drain point to the main line. The camera confirms it and shows us exactly where. ### What is trenchless repair? We line the old pipe from the inside or pull a new pipe through it, working from one or two small pits instead of a trench across the yard. ### Does it always work trenchless? Not when the line has collapsed or sags badly. Then we dig at the damaged spot only. The camera footage shows you why. ### Who handles the permit and the city? We do. The permit and any city connection fees are on your quote at cost. --- # Water heater repair & replacement Source: https://plumbo-astro.pages.dev/services/water-heater-repair/ > Gas and electric tank water heaters repaired or replaced, priced by tank size, installed to code with the permit filed and a 6-year warranty on the new tank. - Price: from $1,450 / job - Typical visit: 3–5 h - Technicians: 1–2 plumbers ## What's included ### Whole home - Water pressure tested - Photos of the work on your ticket ### Laundry & utility - Main shut-off valve tested ### Water heater - Burner, elements, and thermostat tested - Tank flushed, sediment drained - Anode rod checked - Pressure relief valve tested - Venting and gas connection checked for leaks - New heater installed to code, permit filed ## Extras - Thermal expansion tank: + $245 - Old heater hauled away: + $95 - Pressure-reducing valve: + $345 ## Not included - New gas line runs: Quoted separately after a site visit. - Electrical panel or circuit upgrades: Needs a licensed electrician. ## Questions ### Repair or replace? A failed thermostat, element, or gas valve on a heater under eight years old is worth repairing. A leaking tank is not: the tank itself has failed. We price both when it's close. ### What size do I need? 40 gallons suits one or two bathrooms, 50 gallons a family of four. We check your current tank and how you use hot water before we recommend a size. ### Is the price installed? Yes: tank, connectors, relief valve, the permit, and the install. Add the expansion tank and haul-away if you need them. ### How long am I without hot water? Most replacements are done in one visit, with hot water back the same evening. --- # Tankless water heaters Source: https://plumbo-astro.pages.dev/services/tankless-water-heaters/ > Tankless water heaters sized to your fixtures, installed with venting, isolation valves, and permits, plus yearly descaling to keep the warranty valid. - Price: from $3,050 / job - Typical visit: 1 day - Technicians: 2 plumbers ## What's included ### Whole home - Water pressure tested - Photos of the work on your ticket ### Water heater - Burner, elements, and thermostat tested - Pressure relief valve tested - Venting and gas connection checked for leaks - New heater installed to code, permit filed - Unit sized to your fixtures and flow rate ## Extras - Old heater hauled away: + $95 - Tankless descaling: + $179 - Pressure-reducing valve: + $345 ## Not included - New gas line runs: Quoted separately after a site visit. - Electrical panel or circuit upgrades: Needs a licensed electrician. ## Questions ### Will one tankless unit cover my home? One unit covers two showers running at once in most homes. Larger homes, or hard water without a softener, may need two. We size it from your fixtures, not a brochure. ### Does my gas line need upgrading? Often, because tankless units burn more gas while they run. We check the line on the site visit; any new run is quoted separately. ### Why descale every year? Scale builds up in the heat exchanger and cuts the flow. Most makers require a yearly service to keep the warranty. ### Is it worth it over a tank? It costs more to install and less to run, and it lasts about twice as long. With a family and a long stay in the home, it usually pays back. --- # Water filtration & softeners Source: https://plumbo-astro.pages.dev/services/water-filtration/ > Whole-home water filters, softeners, and under-sink drinking water filters installed after a water test, priced per system, with the first filter change shown to you. - Price: from $1,195 / job - Typical visit: 2–4 h - Technicians: One plumber ## What's included ### Whole home - Water pressure tested - Shut-off valves checked - Photos of the work on your ticket ### Water quality - Water tested: hardness, chlorine, iron - Whole-home filter fitted at the main - Softener installed with a bypass valve - Under-sink drinking water filter - First filter change shown to you ## Extras - Lab water test: + $75 - Spare cartridges for a year: + $120 ## Not included - Well pumps and pressure tanks: Quoted on site. - Electrical panel or circuit upgrades: Needs a licensed electrician. ## Questions ### Filter or softener: what's the difference? A filter removes chlorine, sediment, and taste. A softener removes the calcium and magnesium that leave scale on fixtures and heaters. The test tells us which one your water needs. ### Do you test the water? Yes, on site, for hardness, chlorine, iron, and pH, before we recommend anything. A lab test is an add-on when you want more. ### How often do filters need changing? Most whole-home cartridges every 6 to 12 months, drinking water filters every 6. We show you how on the install day. ### Does a softener need a drain and power? Yes, a drain within reach and a standard outlet. We check both on the visit and tell you before we start. --- # 24/7 emergency plumbing Source: https://plumbo-astro.pages.dev/services/emergency-plumbing/ > Emergency plumbers at any hour for burst pipes, flooding, sewage backups, and no hot water: water stopped first, the repair priced before we go further. - Price: from $165 / h · 1 h min - Typical visit: Any hour - Technicians: One plumber, on call ## What's included ### Emergency visit - Water shut off and the leak stopped - Burst pipe repaired or capped - Overflowing toilet or backed-up drain cleared - Hot water restored where parts allow - Make-safe report with photos for your insurer ### Whole home - Frozen pipe thawed and checked - Shut-off valve replaced - Photos of the work on your ticket ## Not included - Smell of gas: Leave the house and call your gas utility first. - Drying out and water damage repair: Needs a restoration company; we can refer one. - Mould remediation: Needs a remediation specialist. ## Questions ### What should I do before you arrive? Close the main shut-off valve, usually where the water line enters the house or next to the meter. Switch off the water heater, and keep people away from wet outlets. ### How fast can you get here? Usually within 90 minutes inside our service areas. We tell you the time on the phone and text when the plumber is on the way. ### Is it more expensive at night? Yes: a higher call-out and hourly rate, the same at 2 am or on a holiday. Both are on this page and confirmed on the phone before we come. ### Do you fix everything on the same visit? We stop the water and make it safe first. Most repairs finish the same night; a bigger one is priced on the ticket and done at the daytime rate. ### I smell gas. Should I call you? Leave the house first and call your gas utility from outside. Once they've made it safe, we can repair the line or appliance connection. --- # Prices Source: https://plumbo-astro.pages.dev/pricing/ > Every plumbing price on one page: call-out and hourly rates, drains per drain, fixtures per fixture, water heaters by tank size, add-ons, and yearly maintenance plans. ## Yearly maintenance plans One yearly visit catches most leaks, scale, and slow drains before they turn into a call at night. ### Essential: $149 / year A yearly check for a home with one bathroom. - Yearly whole-home inspection - Water heater flushed - Shut-off valves tested - Call-out fee waived on repairs ### Plus: $249 / year For family homes with two or more bathrooms. - Everything in Essential - One drain cleared each year - 15% off repairs - Priority booking, same day when we can ### Complete: $399 / year For older homes, tankless heaters, and softeners. - Everything in Plus - Camera inspection of the main line - Tankless descaling or softener service - No call-out fee for emergencies ## Add-ons Fixed prices, added to the visit they belong to. - Camera inspection: + $149. The line filmed end to end; the video is yours. - Hydro-jetting: + $295. High-pressure water scours grease and roots off the pipe wall. - Shut-off valve replaced: + $145. Quarter-turn valve, fitted while the water is off. - Thermal expansion tank: + $245. Required by code on many closed systems. - Old heater hauled away: + $95. Drained, removed, and recycled. - Pressure-reducing valve: + $345. For mains pressure above 80 psi. - Drain screen kit: + $25. Four screens for sinks and showers. - Evening arrival, 18:00–21:00: + $99 - Sewer cleanout added: + $495. An access point so the next blockage clears in minutes. - Tankless descaling: + $179. Heat exchanger flushed; keeps the warranty valid. - Old fixture hauled away: + $45 - Lab water test: + $75. Bacteria, lead, and nitrates, results by email. - Spare cartridges for a year: + $120 ## Every rate card Rates per hour, drain, fixture, foot, or tank size. The call-out fee covers the trip and the diagnosis. ### Plumbing repairs | Service | Rate | Minimum | Note | | --- | --- | --- | --- | | Leak detection | $89 + $125 / h | 1 h | Call-out fee credited to the repair. Thermal and acoustic gear included. Then billed in 0.5 h steps. | | + Camera inspection | +$149 | | The line filmed end to end; the video is yours. | | + Shut-off valve replaced | +$145 | | Quarter-turn valve, fitted while the water is off. | | + Evening arrival, 18:00–21:00 | +$99 | | | | Pipe repair & repiping | $89 + $115 / h | 1 h | Call-out fee credited to the repair. Parts at cost with receipts. Then billed in 0.5 h steps. | | + Shut-off valve replaced | +$145 | | Quarter-turn valve, fitted while the water is off. | | + Pressure-reducing valve | +$345 | | For mains pressure above 80 psi. | | + Evening arrival, 18:00–21:00 | +$99 | | | | Toilet, faucet & disposal repair | $59 + $80 / fixture | None | Labour per toilet, faucet, valve, or disposal. Parts at cost with receipts. | | + Shut-off valve replaced | +$145 | | Quarter-turn valve, fitted while the water is off. | | + Evening arrival, 18:00–21:00 | +$99 | | | | Bathroom & kitchen plumbing | $89 + $220 / fixture | None | Per toilet, vanity, sink, or dishwasher installed. You supply the fixture, or we buy it at cost. | | + Shut-off valve replaced | +$145 | | Quarter-turn valve, fitted while the water is off. | | + Old fixture hauled away | +$45 | | | ### Drains & sewer | Service | Rate | Minimum | Note | | --- | --- | --- | --- | | Drain cleaning | $79 + $50 / drain | None | Cable clearing and a flow test on every drain. 30-day no-clog warranty. | | + Camera inspection | +$149 | | The line filmed end to end; the video is yours. | | + Hydro-jetting | +$295 | | High-pressure water scours grease and roots off the pipe wall. | | + Drain screen kit | +$25 | | Four screens for sinks and showers. | | + Evening arrival, 18:00–21:00 | +$99 | | | | + Sewer cleanout added | +$495 | | An access point so the next blockage clears in minutes. | | Sewer line repair | $395 + $120 / ft | None | Camera inspection and line locate included. Permit and city fees at cost. | | + Hydro-jetting | +$295 | | High-pressure water scours grease and roots off the pipe wall. | | + Sewer cleanout added | +$495 | | An access point so the next blockage clears in minutes. | ### Water heaters & water | Service | Rate | Minimum | Note | | --- | --- | --- | --- | | Water heater repair & replacement | $850 + $20 / gallon | None | Replacement, installed with the permit. A repair on a sound tank is billed at the pipe repair rate. | | + Thermal expansion tank | +$245 | | Required by code on many closed systems. | | + Old heater hauled away | +$95 | | Drained, removed, and recycled. | | + Pressure-reducing valve | +$345 | | For mains pressure above 80 psi. | | Tankless water heaters | $650 + $2,400 / unit | None | Gas line upgrades are quoted after the site visit. | | + Old heater hauled away | +$95 | | Drained, removed, and recycled. | | + Pressure-reducing valve | +$345 | | For mains pressure above 80 psi. | | + Tankless descaling | +$179 | | Heat exchanger flushed; keeps the warranty valid. | | Water filtration & softeners | $95 + $1,100 / system | None | Water test on site first. Price per whole-home filter or softener, installed. | | + Lab water test | +$75 | | Bacteria, lead, and nitrates, results by email. | | + Spare cartridges for a year | +$120 | | | ### 24/7 emergency | Service | Rate | Minimum | Note | | --- | --- | --- | --- | | 24/7 emergency plumbing | $189 + $165 / h | 1 h | One after-hours rate, the same at night, at weekends, and on holidays. Then billed in 0.5 h steps. | --- # North Harbor Source: https://plumbo-astro.pages.dev/areas/north-harbor/ > Waterfront condos, warehouse lofts, small shops, and older homes on low ground, where sump pumps and old supply lines get most of our calls. - Region: Waterfront - Neighbourhoods: Harbor Point, Pier Row, Ropewalk, Saltmarsh Flats, Lighthouse Hill, Cannery District, Bayview Terrace - ZIP codes: 55501, 55502, 55503 - Phone: ⁦(555) 010-0199⁩ ## Services in this area - [Leak detection](https://plumbo-astro.pages.dev/services/leak-detection/): from $125 / h - [Pipe repair & repiping](https://plumbo-astro.pages.dev/services/pipe-repair/): from $115 / h - [Toilet, faucet & disposal repair](https://plumbo-astro.pages.dev/services/fixture-repair/): from $139 - [Drain cleaning](https://plumbo-astro.pages.dev/services/drain-cleaning/): from $129 - [Sewer line repair](https://plumbo-astro.pages.dev/services/sewer-line-repair/): from $995 - [Water heater repair & replacement](https://plumbo-astro.pages.dev/services/water-heater-repair/): from $1,450 - [Water filtration & softeners](https://plumbo-astro.pages.dev/services/water-filtration/): from $1,195 - [24/7 emergency plumbing](https://plumbo-astro.pages.dev/services/emergency-plumbing/): from $165 / h North Harbor runs along the water from the old cannery to the lighthouse. It mixes condo towers on Harbor Point, lofts in the Ropewalk warehouses, older houses on Lighthouse Hill and Bayview Terrace, and a row of shops and cafés along Pier Row. Each needs a different kind of visit, and our vans carry parts for all of them. In the towers and lofts, most calls are leaks between floors, running toilets, and water heaters squeezed into small closets. The plumber signs in at the desk, uses the service lift, and agrees any shut-off with building management so the neighbours are not caught out. The older houses are where the old pipework is. Many still have galvanized supply pipes narrowed by rust, and a few have a lead service line from the street. Weak pressure upstairs is usually the first sign. We check the line at the meter, explain what we find, and can quote replacement in sections if that suits your budget. Saltmarsh Flats sits lowest. After heavy rain and spring tides, basements there depend on their sump pumps, and sewers can back up into floor drains. If you live on that side, test your pump before autumn, or book us to do it with the yearly water heater check. --- # Elm Park Source: https://plumbo-astro.pages.dev/areas/elm-park/ > 1950s and 60s family houses under mature trees, with galvanized pipes, roots in the sewer lines, and the streets where our first van parked. - Region: East side - Neighbourhoods: Elm Park Village, Linden Row, Old Orchard, Mapleton, Schoolhouse Green, Birch Hollow, Parkside, Cedar Commons, Fernwood - ZIP codes: 55504, 55505, 55507 - Phone: ⁦(555) 010-0162⁩ ## Services in this area - [Leak detection](https://plumbo-astro.pages.dev/services/leak-detection/): from $125 / h - [Pipe repair & repiping](https://plumbo-astro.pages.dev/services/pipe-repair/): from $115 / h - [Toilet, faucet & disposal repair](https://plumbo-astro.pages.dev/services/fixture-repair/): from $139 - [Bathroom & kitchen plumbing](https://plumbo-astro.pages.dev/services/bathroom-kitchen-plumbing/): from $309 - [Drain cleaning](https://plumbo-astro.pages.dev/services/drain-cleaning/): from $129 - [Sewer line repair](https://plumbo-astro.pages.dev/services/sewer-line-repair/): from $995 - [Water heater repair & replacement](https://plumbo-astro.pages.dev/services/water-heater-repair/): from $1,450 - [Tankless water heaters](https://plumbo-astro.pages.dev/services/tankless-water-heaters/): from $3,050 - [24/7 emergency plumbing](https://plumbo-astro.pages.dev/services/emergency-plumbing/): from $165 / h Elm Park is where the company started: one van, a toolbox, and the houses around Schoolhouse Green. Most streets here were built in the 1950s and early 60s, with brick family houses, full basements, and the original galvanized steel supply pipes. Many of those pipes are near the end of their life, and much of our work here is replacing them before they leak. Our three Elm Park vans work from a small base on Mapleton. Every street is a short drive away, which is why same-day visits are easier to get here than anywhere else we cover. The trees that give the area its name are the other half of the work. Elm, maple, and linden roots find their way into the clay sewer laterals that run under the front lawns, and a slow drain in autumn is often the first sign. We run a camera through the line before we quote, so you see the problem on screen and know whether it needs cutting, lining, or a new section of pipe. If you live on the Fernwood side, mention the lane name when you book: some of those houses share a driveway, and a few share a sewer connection too. --- # Westfield Heights Source: https://plumbo-astro.pages.dev/areas/westfield-heights/ > Newer homes and apartment blocks on the west ridge, with PEX pipes, hard water, slab foundations, and steady demand for tankless heaters. - Region: West side - Neighbourhoods: Ridgecrest, Westfield Commons, Highmeadow, Quarry Ridge, Stonebridge, Sunfield, Copper Creek - ZIP codes: 55510, 55511, 55512 - Phone: ⁦(555) 010-0199⁩ ## Services in this area - [Leak detection](https://plumbo-astro.pages.dev/services/leak-detection/): from $125 / h - [Toilet, faucet & disposal repair](https://plumbo-astro.pages.dev/services/fixture-repair/): from $139 - [Bathroom & kitchen plumbing](https://plumbo-astro.pages.dev/services/bathroom-kitchen-plumbing/): from $309 - [Drain cleaning](https://plumbo-astro.pages.dev/services/drain-cleaning/): from $129 - [Water heater repair & replacement](https://plumbo-astro.pages.dev/services/water-heater-repair/): from $1,450 - [Tankless water heaters](https://plumbo-astro.pages.dev/services/tankless-water-heaters/): from $3,050 - [Water filtration & softeners](https://plumbo-astro.pages.dev/services/water-filtration/): from $1,195 - [24/7 emergency plumbing](https://plumbo-astro.pages.dev/services/emergency-plumbing/): from $165 / h Westfield Heights is the newest part of our map. The streets on the west ridge were laid out in the last twenty years, with two-storey houses, double garages, and a handful of apartment blocks along Ridgecrest. The plumbing is newer too: PEX supply lines, plastic drains, and water heaters in the garage. That changes the work. Burst pipes are rare here. What we see instead is hard water: scale in water heaters after five or six years, shower heads that slow to a trickle, and dishwashers that leave a white film on the glasses. Many visits end with a softener or a filter, and a tankless heater when the old tank gives out. Most houses sit on a concrete slab. A leak under the floor does not drip into a basement; it shows up as a high water bill or a warm spot on the tiles. We find these with listening and thermal tools, then open the smallest possible section, or reroute the line through the walls instead. Almost every street has a homeowners' association, and some ask vans to park on the drive rather than the road. We keep each association's rules on file, so you don't have to explain them twice. A van starts its day in Stonebridge, so morning slots on the Copper Creek side are usually open. --- # Old Mill Source: https://plumbo-astro.pages.dev/areas/old-mill/ > Walk-up flats over shops, cafés, and restaurants in the old mill buildings along the canal, with cast-iron stacks and busy grease traps. - Region: Town centre - Neighbourhoods: Mill Race, Foundry Square, Weaver's Lane, Canal Bend, Granary Yard, Tannery Hill, Lockkeeper's - ZIP codes: 55514, 55515, 55516 - Phone: ⁦(555) 010-0199⁩ ## Services in this area - [Leak detection](https://plumbo-astro.pages.dev/services/leak-detection/): from $125 / h - [Pipe repair & repiping](https://plumbo-astro.pages.dev/services/pipe-repair/): from $115 / h - [Toilet, faucet & disposal repair](https://plumbo-astro.pages.dev/services/fixture-repair/): from $139 - [Bathroom & kitchen plumbing](https://plumbo-astro.pages.dev/services/bathroom-kitchen-plumbing/): from $309 - [Drain cleaning](https://plumbo-astro.pages.dev/services/drain-cleaning/): from $129 - [Sewer line repair](https://plumbo-astro.pages.dev/services/sewer-line-repair/): from $995 - [Water heater repair & replacement](https://plumbo-astro.pages.dev/services/water-heater-repair/): from $1,450 - [24/7 emergency plumbing](https://plumbo-astro.pages.dev/services/emergency-plumbing/): from $165 / h Old Mill is the town centre, built around the canal and the brick buildings that once spun and dyed cloth. Today those buildings hold studios, cafés, restaurants, and flats above the shops. It is our smallest area by map and one of the busiest: two vans work here, and the weekday hours run later for businesses that can only shut their water off after closing. The plumbing is the oldest we work on. Many buildings still drain through cast-iron soil stacks that run the full height of the building, with lead or galvanized branches added over the years. When a stack cracks, the leak shows up in the flat or shop below, so the first job is often finding which floor it comes from. We repair stacks in sections and replace the worst joints with modern couplings rather than tearing out the whole run. Restaurants and cafés bring their own work. Grease traps fill quickly, and the shared lines under Granary Yard and Canal Bend clog when they are not jetted. Most of our commercial customers here are on a regular schedule, done before opening so the kitchen is ready for the day. Homes are mostly walk-up flats, two to four floors without a lift. We carry light and leave the drain machines at the kerb with the hoses run up the stairwell, so tell us your floor when you book. There are no tankless or whole-house filtration installs in Old Mill: the buildings share flues and risers, and most are managed by their owners' associations. --- # Plumbo Source: https://plumbo-astro.pages.dev/ > Blocked drains cleared the same day, hydro-jetting, sewer camera inspections and trenchless sewer repair. Licensed plumbers, prices before work starts, 24/7. --- # About Source: https://plumbo-astro.pages.dev/about/ > A local plumbing company that started with one van and a promise to give the price before the work. Our story, the rules we work by, and how every plumber is hired. --- # What happens, from call to tested repair Source: https://plumbo-astro.pages.dev/how-it-works/ > The five steps of a plumbing visit, what each service covers, what we never do, and how to get ready before the plumber arrives. --- # Fixed right, or we come back free Source: https://plumbo-astro.pages.dev/guarantee/ > 1 year on labour, manufacturer warranty on parts, licensed and insured plumbers, five checks before anyone works in your home, and a simple way to claim. ## What the warranty covers ### How long is the labour warranty? 1 year from the date of the repair. If a repair we made leaks, drips, or fails in that time because of our work, we come back and fix it at no charge, including the call-out. ### What about the parts? New parts carry their manufacturer's warranty, which passes to you. Water heaters often carry a longer tank warranty. We register parts with the manufacturer where it allows, and handle the claim with them if a part fails while our labour warranty runs. ### What does fixed right mean? The problem on your written price is gone and stays gone. If the same drain clogs again or the same joint leaks within the warranty, we treat it as our repair failing, not a new job. ## What voids it ### What is not covered? Parts you supplied yourself, work someone else changed after our visit, damage from freezing, flooding, or misuse, and clogs caused by items such as wipes or grease after a drain was cleared. The full terms are in the [terms of service](/terms-conditions/). ### Do you cover a repair we decided not to finish? We cover the part of the work you approved and we completed. If we recommended a further repair, such as replacing a corroded valve, and you declined it, a failure of that part is not covered. ## Your home during the visit ### How do you protect my floors? Technicians wear shoe covers indoors and put down drop cloths from the door to the work area. Under sinks and around the water heater we lay a mat before we open any connection. ### Do technicians take photos? Yes, of the plumbing before and after the repair, for your job record and any warranty claim. Photos are never posted anywhere without your written consent. See the [privacy policy](/privacy-policy/). ### What if you need to open a wall? We tell you first and put it on your written price, with the size of the opening. We cut the smallest opening that lets us repair the pipe safely. ## Damage and claims ### What if something is broken? Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance. ### How do I make a warranty claim? Call or send a message with your address and a photo of the problem. We book a technician within 2 business days, or the same day for an active leak. Steps are listed [below](#claim). ### How fast do you pay a damage claim? Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay. --- # What customers say after the plumber leaves Source: https://plumbo-astro.pages.dev/reviews/ > Unedited reviews from booked plumbing jobs, by service and area, with ratings from every source we use. --- # Questions before you call a plumber Source: https://plumbo-astro.pages.dev/faq/ > Answers about prices and the call-out fee, emergencies, water heaters, drains and sewer lines, our warranty, booking, commercial work, and service areas. ## Prices and the call-out fee ### Is there a call-out fee? Yes. A visit starts with a $89 call-out and diagnostic fee. It covers the trip, finding the cause, and a written price for the repair. If you go ahead with the repair on the same visit, the fee is credited against it. ### Do I get a price before the work starts? Yes. The technician gives you a written, upfront price after the diagnosis, and no work starts until you approve it. The price does not go up if the job takes longer than expected. ### Can you give me a price over the phone? For common jobs, such as a running toilet or a water heater swap, we give a price range on the phone or from photos you send. The [instant estimate](/pricing/#estimate) shows typical prices. The final price is confirmed in writing on site. ### Do you offer financing? Yes, for larger jobs such as a water heater replacement, a repipe, or a sewer line repair. Financing is offered by a third-party lender and is subject to its approval. Current offers are on the [specials page](/specials/). ### Which payment methods do you take? Credit and debit cards, and bank transfer, when the job is complete. Commercial accounts are invoiced monthly. ## Emergencies ### What counts as a plumbing emergency? Water you cannot stop, a burst pipe, sewage backing up into the house, no water at all, or a leaking water heater. If you are not sure, call: the dispatcher tells you whether it can wait. More on the [emergency page](/emergency/). ### Do you answer at night and at weekends? Yes. The emergency line answers 24 hours a day, every day. Outside standard hours the call-out fee is $189, and the dispatcher tells you that before a technician is sent. ### What should I do while I wait? Turn off the main shut-off valve, usually where the water line enters the house or next to the water meter. Switch off the power or gas to the water heater if it is leaking. Move valuables away from the water and take photos for your insurer. ### How fast can a technician get here? For an emergency, usually within 90 minutes in our service areas. The dispatcher gives you an arrival estimate on the phone and we text you when the technician is on the way. ## Water heaters ### Should I repair or replace my water heater? A tank that is leaking from the bottom needs replacing. A heater that is under about 10 years old with a faulty thermostat, element, or valve is usually worth repairing. The technician shows you both prices before you decide. ### Do you install tankless water heaters? Yes. We size the unit to your home, check the gas line or electrical supply, and handle the permit. See [tankless water heaters](/services/tankless-water-heaters/) for what the swap involves. ### How often should a water heater be flushed? Once a year in most homes, more often with hard water. A flush clears sediment and lets us check the anode rod. It is included in our [maintenance plans](/pricing/#plans). ## Drains and sewer ### Why does my drain keep clogging? Usually grease, hair, or wipes building up past the P-trap, or tree roots in the sewer line. If a drain clogs again within weeks, a camera inspection finds the cause instead of clearing the same blockage twice. ### What is a sewer camera inspection? We run a waterproof camera through the sewer line and show you the footage on a screen. It finds roots, cracks, and sagging pipe, and tells us whether a trenchless repair is possible. ### Do you use chemical drain openers? No. We clear drains with a drain snake or a water jetter. Chemical products can damage older pipes and are dangerous for the technician if the drain is still blocked. ## Warranty and changes ### What if the repair doesn't hold? Our labour is guaranteed for 1 year. If a repair we made fails in that time because of our work, we come back and fix it, free. How to claim: [our guarantee](/guarantee/#claim). ### Are parts covered too? Yes, by the manufacturer's warranty, which passes to you. We register water heaters and other parts with the manufacturer where it allows. Parts you supply yourself are not covered by us. ### How do I reschedule or cancel? Free up to 24 hours before your arrival window. Later cancellations cost $40. Details in the [cancellation policy](/cancellation-policy/). ### What if something gets damaged? Technicians wear shoe covers and put down drop cloths. If something is damaged, tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our insurance; see [our guarantee](/guarantee/). ## Booking and the visit ### How far ahead do I need to book? Often the same day or the next day for repairs. Open windows show in the [booking form](/book/). Emergencies go through the phone line, not the form. ### What is the arrival window? Two hours, chosen when you book. You get a text with the technician's name when they are on the way. ### Does someone have to be home? For most jobs, yes, or someone who can show the technician the problem and approve the price. For a known job, such as a planned water heater swap, you can leave access notes in the booking. ### Are your plumbers licensed and insured? Yes. Our plumbers are licensed and every technician is background-checked and covered by our liability insurance. Licences and insurance are listed on [our guarantee page](/guarantee/#credentials). See [how we hire](/about/#hiring). ## Commercial ### Do you work on commercial properties? Yes: offices, restaurants, shops, medical offices, and rental properties. See [industries](/industries/) for the work we do for each. ### Can you work outside opening hours? Yes. We schedule shut-offs and noisy work before you open or after you close, so customers and staff are not affected. After-hours rates are agreed in writing first. ### Do you do backflow testing and grease traps? Yes. We test backflow preventers and file the report with the water authority, and we service grease traps and interceptors on a schedule. ## Service areas ### Do you cover my area? Type your ZIP code in the [area finder](/areas/). Outside those areas we quote a travel fee or point you to someone closer. ### Is there an extra charge for my area? Not inside our service areas: the call-out fee is the same everywhere we work. Outside them, the travel fee is on your written price before we come. --- # Call for emergencies, write for everything else Source: https://plumbo-astro.pages.dev/contact/ > Call the 24/7 emergency line, book a plumber, or send a message. Opening hours, office addresses, and a short form for prices, bookings, and billing. --- # Emergency plumbing, day and night Source: https://plumbo-astro.pages.dev/emergency/ > Burst pipe, overflowing toilet, no hot water, or sewage backing up? Call any hour. What to do before the plumber arrives, what we fix on an emergency visit, and what it costs. --- # Specials and financing Source: https://plumbo-astro.pages.dev/specials/ > Current plumbing coupons: money off a water heater install, a free camera inspection with a sewer repair, and 10% off for seniors and veterans. Monthly payments on bigger jobs. --- # Give $25, get $25 Source: https://plumbo-astro.pages.dev/referral/ > Refer a neighbour: they get $25 off their first plumbing job, you get $25 off your next one once their job is done. No limit. --- # Bathroom remodel rough-in and fixture set Source: https://plumbo-astro.pages.dev/projects/bathroom-remodel-rough-in/ > Before and after photos of a bathroom remodel rough-in: shower moved, new drain and supply lines, 2 plumbers, 2 days on site. ## The job The owners were turning a bathroom with a tub into a walk-in shower with a double vanity. The shower was moving to the opposite wall, so the drain, vent, and supply lines all had to follow. ## What we did Two plumbers took out the old fixtures, cut a new path in the floor for the shower drain and trap, and rerouted the drain and vent lines to the new layout. Supply lines went in for the shower and both basins, with a pressure-balancing valve set in the wall at the agreed height. The rough-in passed inspection before the walls were closed. After tiling, the plumbers came back to fit the toilet, taps, and shower trim. ## The result The new shower drains without pooling, both basins run at full flow at the same time, and the valve keeps the temperature steady when the toilet is flushed. --- # Burst pipe at 2 a.m., emergency repair Source: https://plumbo-astro.pages.dev/projects/burst-pipe-night-emergency/ > Before and after photos of a night emergency repair: frozen pipe split, water shut off, new section soldered in, 1 plumber, 2 h 15. ## The job At 2 a.m. on the first frosty night of the season, a copper supply pipe split in the crawl space under the kitchen. Water was coming up through the floorboards when the owner called. ## What we did While the plumber was on the way, the dispatcher talked the owner through finding and closing the main shut-off. On site, the plumber cut out the split section, soldered in a new length of copper, and pressure-tested the joint. The exposed pipes in the crawl space were wrapped in insulation so the same run would not freeze again. ## The result Water was back on before 5 a.m. The owner got written drying advice (fans running, cabinet doors open, the wet rug lifted) and dated photos of the damage and the repair for the insurance claim. --- # Restaurant grease interceptor and backflow test Source: https://plumbo-astro.pages.dev/projects/restaurant-grease-trap-backflow/ > Before and after photos of a restaurant drain cleaning visit: grease interceptor pump-out, line jetting, backflow test, 2 technicians, 3 h 30. ## The job A restaurant's prep sinks were draining slowly, and the floor drain backed up during dinner service. The grease interceptor was overdue for a pump-out, and the yearly backflow test was due the same week. ## What we did Two technicians arrived at 6 a.m., before the kitchen opened. They pumped out the grease interceptor, scraped the walls, and checked the baffles and outlet. The kitchen line was then jetted from the sinks to the interceptor to clear the built-up grease. Last, the backflow preventer on the main supply was tested and tagged, and the report was filed with the water authority. ## The result The sinks and floor drain ran freely for lunch service. The restaurant moved to a pump-out every eight weeks, with the backflow test booked on the same visit each year. --- # Sewer camera inspection and trenchless repair Source: https://plumbo-astro.pages.dev/projects/sewer-camera-trenchless-repair/ > Before and after camera views of a trenchless sewer repair: roots cut out, cured-in-place liner, 3 technicians, 7 h on site. ## The job The basement floor drain had backed up three times in a year. Each time, a rental machine cleared it for a few weeks. The owner wanted to know what was in the line before paying for another visit. ## What we did A technician ran a camera from the outside access point to the street and found roots growing through two cracked clay joints about 11 m out. The roots were cut out with a rotating cutter head and the line was flushed with a high-pressure jet. The team then pulled in a resin-soaked liner, inflated it, and let it cure in place, forming a new pipe inside the old one. The branch from the kitchen was reopened from inside with a robotic cutter. ## The result The final camera run showed a smooth, joint-free line from the house to the street. The garden and driveway were not dug up, and the owner kept the before and after recordings for the house file. --- # Tank to tankless water heater swap Source: https://plumbo-astro.pages.dev/projects/tankless-water-heater-swap/ > Before and after photos of a tank to tankless water heater swap: gas line upsized, new venting, 2 plumbers, 5 h on site. ## The job A 15-year-old gas water heater had started to weep from the bottom of the tank. The family of five also ran out of hot water most mornings and wanted a unit that would keep up. ## What we did Two plumbers drained and removed the old tank, then checked the gas supply: the existing line was too small for the new burner, so it was upsized from the meter. The tankless unit went on the wall with new venting through the outside wall and isolation valves for yearly flushing. Every gas and water joint was tested before the unit was fired. ## The result Hot water now runs without a break through back-to-back showers, and the utility room has floor space again. The owner got the flushing steps and the warranty papers on the day. --- # Whole-home repipe, 1960s house Source: https://plumbo-astro.pages.dev/projects/whole-home-repipe-1960s-house/ > Before and after photos of a whole-home repipe: galvanized lines replaced with PEX and copper, 2 plumbers, 3 days on site. ## The job A 1960s house still had its original galvanized supply pipes. The water ran brown after a few days away, pressure dropped whenever two taps were open, and a pinhole leak had already stained the kitchen ceiling. ## What we did Two plumbers shut off the main and covered every route through the house. They cut small openings at each fixture rather than opening whole walls, pulled out the galvanized lines, and installed a new copper main with a PEX manifold in the basement. Each fixture got its own PEX run, and the whole system held test pressure for an hour before the walls were closed. ## The result Water was back on each evening, so the family stayed in the house. Pressure at the upstairs shower now holds steady with the kitchen tap running, and the patched openings were left smooth and ready for paint. --- # Kitchen drains that stay open through service Source: https://plumbo-astro.pages.dev/industries/restaurants/ > Grease lines jetted on a schedule, grease traps checked, and backflow devices tested and certified, before or after service. --- # One plumber for every unit in the portfolio Source: https://plumbo-astro.pages.dev/industries/property-managers/ > Tenant calls answered 24/7, water heaters and risers on a schedule, and every job logged against the unit for your records. --- # Office plumbing fixed after everyone leaves Source: https://plumbo-astro.pages.dev/industries/offices/ > Washrooms, kitchenettes, and water heaters kept working, with repairs done after hours so no floor loses its toilets mid-day. --- # Clinic plumbing that keeps you compliant Source: https://plumbo-astro.pages.dev/industries/medical-offices/ > Backflow devices certified, hand sinks and mixing valves kept to temperature, and repairs done after hours, away from patients. --- # Washrooms and drains ready before you open Source: https://plumbo-astro.pages.dev/industries/retail/ > Customer washrooms, café sinks, and hotel bathrooms kept working, with repairs before opening and an emergency line for the rest. --- # Fixed between guests, with a photo report Source: https://plumbo-astro.pages.dev/industries/short-term-rentals/ > Running toilets, slow drains, and cold showers fixed between checkout and check-in, with photos sent before the next guest arrives. --- # How to stop pipes freezing, and what to do if one does Source: https://plumbo-astro.pages.dev/blog/prevent-frozen-pipes/ > Pipes freeze in the same few places every winter. How to protect them, how to thaw one safely, and what to do first when a frozen pipe splits. Water expands by about 9% when it freezes. In a pipe that has nowhere to go, so the ice pushes against the walls until the pipe or a fitting gives. The split often stays plugged with ice, which is why most people find a burst pipe the morning it thaws, not the night it froze. Most of the winter calls we get could have been prevented with an afternoon of work in October. ## Where pipes freeze Indoor pipes in a heated room rarely freeze. The trouble is in the places the heating does not reach: - **Lofts and attics**, especially pipes to a cold water tank and the tank itself. - **Garages, sheds, and utility rooms** on an outside wall. - **Crawl spaces and under-floor voids**, where cold air moves through the vents. - **Kitchen and bathroom pipes on outside walls**, inside cupboards that stay shut. - **Outside taps and hose bibs**, and the short pipe that feeds them through the wall. Wind matters as much as temperature. A pipe near a gap in the wall or a vent can freeze at -3 °C, while one in still air in the same space survives -8 °C. ## Protect them before the first frost ### Find your main stop valve and check it turns Do this first, in daylight, before you need it. It is usually under the kitchen sink, where the supply comes through the floor, or by the water meter. Turn it off and back on. If it is seized or stiff, have a plumber replace it now, not during a burst. ### Insulate exposed pipes Fit foam pipe lagging on every pipe in a loft, garage, crawl space, or under-floor void. Match the inside diameter to the pipe (15 mm and 22 mm are the common sizes in houses), tape the joins, and cover bends and valves too: a gap of a few centimetres is where it freezes. Lag the cold water tank on the top and sides, but not underneath, so warmth from the room below can reach it. ### Seal the draughts around pipes Fill gaps where pipes pass through outside walls with expanding foam or mastic, and close crawl-space vents that sit right next to pipework during a hard frost. ### Shut off and drain outside taps Turn off the isolating valve inside the house that feeds the outside tap, then open the outside tap and leave it open so the short length of pipe drains. Disconnect the hose: water trapped in a hose stops the tap draining and can split the tap body. With no inside valve, fit an insulated tap cover. ### Keep some heat in unheated spaces A garage or utility room with pipes in it should stay above about 5 °C. A frost thermostat on a heater or the heating on a low setting is enough. When you go away in winter, leave the heating on at 12 to 15 °C rather than off. ## On the coldest nights Open the cupboard doors under sinks on outside walls so room air reaches the pipes. If a pipe has frozen before, let the tap it feeds drip slowly overnight: moving water is much harder to freeze, and an open tap also relieves the pressure that builds up between the ice and the closed tap. A thin, steady drip is enough. ## If a pipe has frozen The signs are a tap that gives nothing or a trickle, frost on a section of pipe, or a toilet cistern that does not refill. 1. Open the tap that pipe feeds, so melted water and steam have somewhere to go. 2. Work out where the frozen section is. It is usually the coldest, least insulated stretch. 3. Warm it from the tap end back towards the frozen section, with a hairdryer on a medium setting, a hot water bottle, or towels soaked in hot water. 4. Keep going until full flow returns, then check the whole length for drips. **Never use an open flame to thaw a pipe** A blowtorch or gas burner can boil the water trapped behind the ice and split the pipe, melt plastic pipe and fittings, and set fire to joists, insulation, or dust in the void. Use gentle heat only, keep electrical appliances away from standing water, and if the frozen section is behind a wall or ceiling, call a plumber. ## If a pipe has burst 1. **Turn off the main stop valve** straight away. 2. Open all the cold taps to drain the system, and flush the toilets once. 3. Turn off the boiler or water heater, and switch off the electricity at the consumer unit if water is near sockets, lights, or the fuse board. 4. Call a plumber, and take photos for your insurer before anything is repaired. The pipe itself is usually a short repair. Drying out the ceiling or floor takes longer, so the faster the water is off, the smaller that job is. If you find a pipe that has already frozen, or one that has split, call us. Our [pipe repair](https://plumbo-astro.pages.dev/services/pipe-repair/) service covers lagging, valves, and burst sections, and outside working hours we send a plumber through [emergency plumbing](https://plumbo-astro.pages.dev/services/emergency-plumbing/). --- # Why a drain keeps clogging, and when it is the main line Source: https://plumbo-astro.pages.dev/blog/why-a-drain-keeps-clogging/ > A drain that blocks every few weeks has a cause: grease, hair, a sagging pipe or a missing vent. How to find it, what you can do, and when to call. A drain that blocks once is bad luck. A drain that blocks every few weeks is telling you something. Clearing it again only treats the symptom, and the symptom comes back because the cause is still in the pipe. Most repeat clogs come from one of four things. Here is how we tell which, and what you can do first. ## Where repeat clogs come from **Kitchen sinks: grease and food.** Cooking fat is liquid when it goes down the sink and solid a metre later, where the pipe is cold. It coats the inside of the pipe, and rice, coffee grounds and food scraps stick to it. Hot water and washing-up liquid push the grease further down; they do not remove it. **Bathroom drains: hair and soap.** Hair wraps around the stopper and the crossbar under the plughole, and soap binds it into a mat. Showers and basins slow down over weeks, then stop. It is the most common repeat clog we see. **Several drains at once: the main line.** When more than one fixture backs up, the problem is not in any one of them. It is further down, in the pipe they all share. Tree roots get in through old joints and cracks looking for water. A section of pipe that has settled into a dip, called a belly, holds standing water and waste. Both catch what passes and return after a quick clear. **Wrong slope or a missing vent.** A drain pipe needs a steady fall, about 2 cm per metre. Too flat and solids settle; too steep and water runs ahead of them. A drain also needs a vent to let air in behind the water. Without one, water drains slowly, glugs, and pulls the water out of traps. This shows up after renovations, when a sink or shower was moved. ## What you can do yourself ### Fit a hair catcher A simple mesh or silicone catcher over the shower and basin plughole stops most hair before it reaches the pipe. Empty it into the bin after each shower. It prevents more clogs than anything else here. ### Change what goes down the kitchen sink Wipe greasy pans with paper towel before washing them, and put fat in a jar, not the sink. Scrape plates into the bin. Rinse with warm tap water, not boiling water: boiling water does not dissolve grease for long, and in plastic waste pipes it can soften joints over time. ### Use a plastic drain snake on bathroom drains A thin plastic strip with barbs along its edges reaches under the plughole and pulls hair out. Push it in, twist, pull it up slowly. Most slow showers and basins run freely after two or three passes. ### Try cleaning the trap The U-shaped pipe under a sink is the trap. Put a bucket under it, unscrew the two slip nuts by hand, and empty it. Refit it with the washers the right way round, hand tight, then run water and look for drips. **Skip the chemical drain openers** Caustic and acid drain openers rarely clear a full blockage. They make a channel through it at best, and the clog closes again. They are hard on old metal pipes and on the seals in plastic ones, and if they do not work you are left with a sink full of corrosive water that a plumber then has to work in. Tell us if you have used one before we arrive. ## Signs it is the main line If the basics do not hold, or the symptoms involve more than one drain, look for these: - **Toilets gurgle** when a sink or bath drains. - **Water comes up in the shower or bath** when the washing machine empties. - **The lowest drain in the house backs up first**, often a floor drain or a ground-floor shower. - **A sewage smell** near drains or outside, near the cleanout. - **Clogs return within weeks** after a professional clear. Each of these points to the shared pipe. A snake through a sink will not reach it, and a machine run from a toilet may punch a hole through roots without removing them. The useful next step is a camera inspection: we run a camera through the cleanout, see what is in the line and where, and measure how far along it is. Roots, a belly and a cracked joint each need a different fix, and the camera shows which one you have before anyone digs. **What a drain visit covers** - Questions about which drains are slow and when it started - Water test on each fixture to find where the blockage sits - Trap and fixture drain cleared by hand or with a cable machine - Main line cleared from the cleanout when several drains back up - Camera inspection of the line, with a recording you keep - Slope and vent checked where the clog keeps returning - A written note of the cause and what will stop it coming back If a drain in your home keeps coming back, book [drain cleaning](https://plumbo-astro.pages.dev/services/drain-cleaning/) and tell us which fixtures are affected. If the camera finds roots, a belly or a broken pipe, our [sewer line repair](https://plumbo-astro.pages.dev/services/sewer-line-repair/) page explains the options, and the technician will go through them with you on site. --- # How to flush a tank water heater, and when not to Source: https://plumbo-astro.pages.dev/blog/flush-a-water-heater/ > Sediment at the bottom of a tank makes it rumble, slows hot water, and shortens its life. How to flush it out safely, and when to leave it alone. Every tank water heater collects sediment. As water heats, the minerals dissolved in it (mostly calcium and magnesium) come out as fine grit and settle on the bottom of the tank. Over a few years that layer can be several centimetres deep, and it sits exactly where the heat has to get through. Flushing the tank removes most of it. It takes about an hour, needs no special tools, and adds years to a water heater. ## Signs you have sediment - **Rumbling, popping, or crackling** when the heater runs. That is water trapped under the sediment boiling in small bursts. - **Hot water runs out sooner** than it used to, because the grit takes up space and insulates the water from the burner or lower element. - **Hot water takes longer** to recover between showers. ## How often to flush It depends on how hard your water is. Your water supplier publishes the hardness for your area. - **Soft water** (under about 60 mg/l): every two to three years. - **Moderately hard water**: once a year. - **Hard water** (over about 180 mg/l), or if you can see limescale on taps: every six months. ## What you need - A garden hose long enough to reach a floor drain or outside - A flat-head screwdriver or adjustable spanner, depending on the drain valve - A bucket, to check what is coming out - Gloves and old towels - About an hour, with no one needing hot water **Hot water and empty tanks** The water in the tank is hot enough to scald. Turn the heat off and, if you can, wait two hours or run the hot taps until the water cools before you open the drain valve. On an electric heater, never switch the power back on until the tank is completely full: an element that heats with no water around it burns out within seconds. ## Flushing the tank, step by step ### Turn off the heat On an electric heater, switch it off at the isolator or the breaker. On a gas heater, turn the gas control to "pilot" (or to "off" if you are not comfortable relighting it later), so the burner cannot fire while the tank is emptying. ### Turn off the cold supply Close the cold water valve on the pipe going into the top of the heater. This stops the tank refilling while you drain it. ### Connect the hose to the drain valve The drain valve is near the bottom of the tank. Screw the hose on firmly and run the other end to a floor drain, a gully outside, or a bucket you can empty. Keep the hose lower than the valve along its whole length. ### Open a hot tap Open the nearest hot tap in the house. This lets air into the system so the tank can drain; without it, the water barely trickles out. ### Drain the tank Open the drain valve. Catch the first few seconds in the bucket to see what comes out, then let the tank empty through the hose. A typical tank takes 20 to 40 minutes. ### Flush until it runs clear With the drain valve still open, open the cold supply for a minute or two to stir up the sediment on the bottom and push it out. Close it, let the tank drain, and repeat until the water from the hose runs clear with no grit. ### Refill before you turn the heat on Close the drain valve and remove the hose. Open the cold supply and let the tank fill. Leave the hot tap open until water comes out of it in a steady stream, with no spitting air, then close it. Only now switch the power back on, or turn the gas control back to "on" and relight the pilot if needed. ### Check the drain valve Check the drain valve after an hour and again the next day. A drip usually means a bit of grit is caught in the seat: open and close it once more to flush it through. If it keeps dripping, fit a brass cap on the hose thread and book a valve replacement. ## When not to flush it yourself If the heater is more than about ten years old and has never been flushed, think twice. Years of sediment can be the only thing sealing a corroded tank bottom, and old plastic drain valves often do not reseal once they have been opened. In that case, flushing can turn a heater that works into one that leaks. Have a plumber look at it first. Do not flush a tankless (combi or on-demand) water heater this way. It has no tank to collect sediment; instead, scale builds up inside the heat exchanger, and it needs descaling with a pump and a descaling solution through its service valves, following the maker's instructions. If your heater rumbles even after a flush, or the drain valve will not stop dripping, call us. Our [water heater repair](https://plumbo-astro.pages.dev/services/water-heater-repair/) service covers flushing, drain valves, elements, and anode rods, and for on-demand units we do [tankless water heater](https://plumbo-astro.pages.dev/services/tankless-water-heaters/) descaling and servicing. --- # How to stop a running toilet Source: https://plumbo-astro.pages.dev/blog/stop-a-running-toilet/ > A toilet that keeps running wastes hundreds of litres a day. How to find the cause with a dye test, fix the flapper or float, and know when to call. A running toilet is easy to ignore. It hisses for a minute every so often, or you hear it refill in the night when nobody has flushed. That sound is water going straight from the supply to the drain. The amount adds up. A worn flapper that lets a thin trickle through can waste somewhere around 100 to 200 litres a day. A fill valve that never shuts off and runs into the overflow can waste well over 1,000 litres a day. Either way, it shows on the water bill, and nearly always the fix is a part that costs less than a takeaway. ## Find the leak with a dye test Before you buy anything, find out where the water is going. 1. Lift the tank lid and set it down on a towel. It is heavy and breaks easily. 2. Add a few drops of food colouring to the tank water. Do not flush. 3. Wait 15 to 20 minutes. 4. Look in the bowl. If colour has appeared there, water is leaking past the flapper. If the bowl stays clear but the toilet still refills on its own, look at the overflow tube instead. Water running into it means the water level is set too high, or the fill valve is not shutting off. ## How to read the tank With the lid off, you will see the same few parts in almost every tank: - **The flapper**: the rubber seal at the bottom that lifts when you flush. Rubber hardens and warps with age, and a warped flapper no longer seals. - **The chain**: links the flush handle to the flapper. Too short and it holds the flapper open a little; too long and it can get trapped under it. - **The fill valve**: the tall valve on one side that refills the tank after a flush. - **The float**: a cup on the fill valve, or a ball on an arm, that rises with the water and shuts the fill valve off. - **The overflow tube**: the open pipe in the middle. If water rises above it, it drains into the bowl. The water line should sit about 2 to 3 cm below the top of the overflow tube. Most tanks have a mark on the inside wall. ## What you need - A replacement flapper that matches the size of your flush valve opening, usually 5 or 7.5 cm - A towel and a small bucket - A sponge to soak up the last of the water - Rubber gloves - A screwdriver if the float is adjusted by a screw ## Fix it step by step ### Shut the stop valve The stop valve is on the wall or floor behind the toilet, where the supply pipe comes out. Turn it clockwise until it stops. Do not force it. ### Flush to empty the tank Hold the handle down so the tank drains as far as it will. Sponge out what is left into the bucket. ### Replace the flapper or adjust the float If the dye test showed a leak, unhook the old flapper from the two pegs on the overflow tube, unclip the chain, and fit the new one the same way. Set the chain with about one link of slack when the flapper is closed. If the water was running into the overflow, lower the float instead. On a cup float, squeeze the clip or turn the adjustment screw to slide it down. On a ball float, bend the arm down slightly or turn the screw on top of the valve. ### Refill and test Open the stop valve slowly. Let the tank fill and check the water stops at the right line. Flush a few times, then repeat the dye test to confirm the bowl stays clear. **If the fill valve still hisses** A fill valve that keeps hissing after the float is set correctly has a worn seal inside. Replacing the whole valve is a common job, but it means disconnecting the supply under the tank. If you are not comfortable with that, it is a short visit for a plumber. ## When to call a plumber Some of what you find in the tank is not a weekend fix: - **A cracked tank or bowl.** Even a hairline crack can open without warning. Shut the stop valve and leave the toilet off until it is replaced. - **A stop valve that will not close.** Old valves seize, or turn all the way and still let water through. Forcing one can break it off the pipe. The valve needs replacing before any other work. - **Water around the base.** Water on the floor around the toilet usually means the seal between the toilet and the waste pipe has failed. Left alone it soaks into the floor below. - **The same part failing again within months.** That can point to high water pressure or hard water wearing parts out early. If the dye test points to a problem you would rather not take on, book a [fixture repair](https://plumbo-astro.pages.dev/services/fixture-repair/). The technician brings the common flappers and fill valves, checks the stop valve and the seal at the base, and tests the toilet before leaving. --- # Signs of a hidden leak, and how to confirm one Source: https://plumbo-astro.pages.dev/blog/signs-of-a-hidden-leak/ > A bill that jumps, a musty smell, a warm spot on the floor. The signs of a leak you cannot see, a meter test to confirm it, and what a detection visit does. Most leaks we find were running for months before anyone called. A drip under a sink is easy to spot. A pinhole in a pipe under a concrete floor or inside a wall can waste thousands of litres and soak the structure long before a stain appears. The earlier you catch one, the smaller the repair. ## The signs, from the most common **A water bill that jumps.** If your usage has not changed and the bill has gone up by a quarter or more, water is going somewhere. Compare the same months across two years. **Stains, bubbling paint, or swollen plaster.** A yellow or brown ring on a ceiling, paint that blisters, or plaster that feels soft under a thumb. On a ceiling, the stain is often not directly under the leak: water runs along a joist or pipe before it drips. **A musty smell that does not go away.** Damp timber and plaster smell like a cellar. If a room smells that way with the windows open and nothing visible, the damp is inside a wall or under the floor. **A warm spot on a slab floor.** In homes with hot water pipes under a concrete floor, a leak on the hot side warms the slab above it. Walk barefoot: a patch that is warmer than the rest of the room is worth a call. **The sound of running water.** Stand in the quietest room at night with every tap off. A hiss or a trickle inside a wall means water is moving where it should not. **Loose or cracked floor tiles.** Water under tiles softens the adhesive. Tiles start to sound hollow when you tap them, then lift or crack, often near a bathroom or kitchen wall. **Mould behind furniture.** Black spots on the wall behind a wardrobe or a sofa, on a wall with pipes in it, point to damp from inside, not just from poor airflow. **Low water pressure.** A leak large enough to notice on the meter often lowers pressure at the taps as well. ## Confirm it with the water meter The meter test takes half an hour and costs nothing. ### Turn off every tap and appliance Close all taps, stop the washing machine and dishwasher, and wait until every toilet cistern has finished filling, with no outside tap or irrigation running. ### Find the meter and note the reading The meter is usually at the boundary of the property, in a pit near the street, or where the supply enters the house. Write down the full reading, or take a photo. Many meters also have a small red or black dial or triangle that turns with even a slow flow. ### Wait 30 minutes without using any water Do not flush or run a tap. An hour gives a clearer result. ### Read the meter again If the reading has changed, or the small dial has moved, water is leaving the pipes somewhere. ### Close the main stop valve and repeat With the main valve inside the house closed, read the meter again after 30 minutes. If it still moves, the leak is on the supply pipe between the meter and the house. If it stops, the leak is inside the house. **Check the toilets first** A toilet with a worn flap or a fill valve set too high runs water into the bowl all day, and it will move the meter. Put a few drops of food colouring in the cistern and wait 15 minutes without flushing. If colour appears in the bowl, you have found your leak, and it is a small repair. ## What a leak detection visit does The old way to find a hidden leak was to open walls until you found it. Today a technician narrows it down first, so the wall or floor is opened in one place only. **Acoustic listening.** Water escaping under pressure makes a sound. A ground microphone and headphones pick it up through concrete and tiles, and the sound is loudest right above the leak. **A thermal camera.** On hot water pipes, and on walls damp from a leak, the camera shows a temperature pattern that follows the water. **A moisture meter.** It reads how wet a wall or floor is without making a hole, and maps where the damp starts and how far it has spread. **A pressure test.** Each section of pipe is isolated and pressurised. A section that loses pressure is the one with the leak. **What a leak detection visit covers** - Meter test to confirm the leak and its size - Pressure test of each pipe section - Acoustic listening along the pipe route - Thermal camera scan of walls and floors - Moisture readings to map the damp area - The leak marked on the wall or floor, ready to open in one spot - A written report with photos for your insurer If the meter moved, or you have two or more of the signs above, book a [leak detection](https://plumbo-astro.pages.dev/services/leak-detection/) visit. The technician will find the source before anything is opened, and can usually make the [pipe repair](https://plumbo-astro.pages.dev/services/pipe-repair/) on the same visit. --- # Low water pressure: what causes it and how to find out Source: https://plumbo-astro.pages.dev/blog/low-water-pressure-causes/ > Weak flow at one tap is usually scale. Weak flow everywhere points to a valve, a regulator, old pipe, or a leak. How to measure it and narrow it down. "The pressure is low" covers a lot of different problems. A shower that has slowly turned to a trickle over a year is a different job from a whole house that lost pressure overnight. The first question we always ask is simple: is it one tap, or all of them? ## One tap or the whole house Open the cold tap in the kitchen, then a bathroom basin, then an outside tap if you have one. Compare how each one runs. **One tap or one shower is weak.** The problem is at that outlet or in the short pipe feeding it. You can often fix this yourself. **Every tap is weak, hot and cold.** The problem is on the way into the house: the main stop valve, the pressure-reducing valve, the supply pipe, or the supplier's network. **Only the hot water is weak.** Look at the water heater instead: a partly closed valve on its inlet, scale in the heater, or a mixing valve that needs attention. ## The common causes, from simplest to hardest **A clogged aerator or shower head.** The small mesh screen on the end of a tap and the holes in a shower head collect scale and grit. In hard-water areas this happens within a year or two. Unscrew the aerator, soak it and the shower head in white vinegar for an hour, rinse, and refit. If the flow comes back, you have found it. **A main stop valve left partly closed.** After any plumbing work, a meter change, or a burst pipe, someone may have turned the main valve off and not opened it all the way again. A gate valve with a round wheel should turn fully anticlockwise. A lever valve should sit in line with the pipe. Old gate valves can also fail inside, so the handle turns but the gate stays half down. **A failing pressure-reducing valve.** Many homes have a regulator just after the main valve that brings high street pressure down to a safe level. When one starts to fail, pressure often drops slowly, or swings between low and normal. They usually last 10 to 15 years. Replacing one is a job for a plumber. **Old galvanized steel pipes.** Steel pipe rusts from the inside. Over decades the rust builds up and narrows a 20 mm pipe to the width of a pencil. If your home has grey threaded pipe and the pressure has been falling for years, this is a likely cause, and the only real fix is to replace the worst runs. **A hidden leak.** Water escaping under a floor or in a wall takes pressure with it. A drop in pressure together with a higher water bill is a strong sign. Turn off every tap and watch the water meter for 30 minutes: if it moves, water is going somewhere. **The supplier.** Work on the mains, high demand on summer evenings, or a home at the top of a hill on the end of the network can all give low pressure that is not yours to fix. Ask your neighbours. If their pressure is low too, call the water supplier. ## Measure it before you guess Two numbers tell you more than any description. You need a pressure gauge that screws onto a tap thread, sold in most hardware shops, and a bucket with litre marks. ### Turn off every tap and appliance No washing machine, dishwasher, or toilet filling. Any flow lowers the reading. ### Fit the gauge to an outside tap or the washing machine tap Use the tap closest to where the supply enters the house. Screw the gauge on by hand and open the tap fully. ### Read the static pressure Most homes sit between 2 and 4 bar (about 30 to 60 psi). Below 1.5 bar (about 22 psi) most showers feel weak. Above 5 bar (about 72 psi) the pressure is too high and puts strain on valves, hoses, and appliances. ### Run a bucket flow test Remove the gauge, put a bucket under the kitchen cold tap, open it fully, and time 30 seconds. Double the litres you collected to get litres per minute. A kitchen tap usually gives 8 to 12 litres per minute. Under 6 is low. ### Compare the two numbers Good pressure but poor flow points to a restriction: a clogged pipe, a half-closed valve, or narrow old pipe. Low pressure with low flow points to the regulator, the supply, or a leak. Write both numbers down with the date. A plumber will ask for them first. ## What you can check yourself - Aerators and shower heads soaked and refitted - Main stop valve fully open - Valves under the sink and on the water heater fully open - Neighbours asked whether their pressure is low too - Static pressure and flow written down - Water meter checked for movement with every tap off If all of that checks out and the pressure is still low, the cause is usually inside a wall or under a floor. Our [pipe repair](https://plumbo-astro.pages.dev/services/pipe-repair/) visit starts with the same pressure and flow test, then traces the drop to the valve, regulator, or section of pipe that is causing it. --- # Cancellation policy Source: https://plumbo-astro.pages.dev/cancellation-policy/ > Change or cancel free up to 24 hours before your arrival window. Late cancellation and no-access fees, emergency call-outs, and what we do when we cancel. Plans change. This page explains how to move or cancel a plumbing visit with Plumbo, what a late change costs, how emergency call-outs work, and what we do when the change comes from our side. The same rules apply to every service unless your written price or agreement says otherwise. ## Arrival windows We book every scheduled visit in a **2-hour arrival window**, not a fixed time, because the job before yours can run over when a pipe or a drain turns out worse than expected. You get a text when the technician is on the way, with their name and an arrival estimate. ## Changing or cancelling a visit You can move or cancel a scheduled visit for free up to **24 hours before the start of your arrival window**. For a visit booked for the 9:00–11:00 window on Thursday, that means any time before 9:00 on Wednesday. To make a change: - call or text us on ⁦(555) 010-0199⁩ - use the change link in your booking confirmation - reply to any reminder email We confirm every change in writing. If you do not get a confirmation within a few hours during opening hours, call us so the technician does not drive out for nothing. ## Late cancellations A cancellation less than 24 hours before the arrival window costs **$40** (sample amount). The fee covers the technician time we can no longer fill at short notice. If the problem fixed itself or a neighbour helped, tell us anyway: we would rather know than send a van. We waive the fee for a medical emergency or a death in the family. ## When the technician can't get in When the technician arrives but **cannot get in or cannot reach the work area**, after waiting 15 minutes and trying to reach you by phone, we charge the call-out fee of **$89** (sample amount). The usual reasons: - nobody answers the door and no access notes were left - the lockbox or gate code is wrong - the building or the parking garage will not let the technician in - the water heater, the shut-off valve, or the cleanout is blocked and cannot be cleared safely If you know you will not be there, leave access notes when you book, or call us to update them. We would rather call you twice than drive away. ## Emergency call-outs An emergency call-out is dispatched as soon as you call, so the rules are different: - you can cancel **for free before a technician is dispatched**; the dispatcher tells you when that happens - after dispatch, a cancellation costs the after-hours call-out fee of **$189** (sample amount) outside standard hours, or the standard call-out fee during them - if you stopped the leak at the shut-off valve and the job can wait, we can turn the emergency into a scheduled visit at the standard rate, with no cancellation fee See the [emergency page](https://plumbo-astro.pages.dev/emergency/) for what to do while you wait. ## Maintenance plan visits The yearly inspection and water heater flush in a maintenance plan follow the same 24-hour rule. Move them as often as you need with 24 hours' notice. You can end a plan at any time, with no exit fee; see the [maintenance plans](https://plumbo-astro.pages.dev/pricing/#plans) for what each plan includes. ## When we cancel Sometimes we have to cancel a scheduled visit: an emergency on another job that cannot wait, a technician falls ill, or a van breaks down. When that happens: - we call or text you as early as we can, usually the evening before - we offer the next free arrival window, and you choose whether to take it - you are **never charged** for a visit we cancel ## Running late If the technician is going to miss the arrival window, we text you before it ends. If the technician arrives after the end of the window, the visit is **$20 off** (sample amount), applied automatically to the invoice. If the new time no longer works for you, you can cancel that visit for free. Emergency call-outs are excluded, because they come before scheduled work. ## Commercial contracts Offices, restaurants, shops, and other commercial sites with a service agreement follow its terms. Either side can end a service agreement with **30 days' written notice** (sample period). A single visit can be moved with 24 hours' notice, as for homes. Where your signed price or agreement sets different terms, the written agreement takes precedence over this page. ## Coupons, specials, and referral credits Coupons, specials, and referral credits cannot be exchanged for cash or refunded. A coupon applied to a visit you cancel stays valid for your next booking until its end date. See the [specials](https://plumbo-astro.pages.dev/specials/) and [referral program](https://plumbo-astro.pages.dev/referral/) pages for their terms. ## How fees are charged We never charge a fee before the visit date. A late cancellation, no-access, or any other fee is charged **after the visit date** to the card on file, and it appears as its own line on your receipt with the reason. If you think a fee is wrong, reply to the receipt or contact us within 14 days and we will review it. Questions about anything on this page: ⁦(555) 010-0199⁩, hello@example.com, or the [contact page](https://plumbo-astro.pages.dev/contact/). --- # Cookie policy Source: https://plumbo-astro.pages.dev/cookie-policy/ > The necessary storage this site uses, the analytics and marketing cookies that run only after you accept them, and how to change your choice at any time. Cookies are small files a website saves in your browser. Local storage does the same job and is covered here too. This page lists what this site stores, why, and how to change your choice. Read it with the [privacy policy](https://plumbo-astro.pages.dev/privacy-policy/). ## What this site uses We group cookies and storage into three categories, the same ones you see in the cookie banner. - **Necessary (always on):** keeps the site working. It remembers your light or dark choice, your cookie choice, and, where the site uses them, a closed announcement and a booking request you have not sent yet. Your language is part of the page address, so it needs no cookie. None of this is used to track you. - **Analytics (off until you accept):** counts visits and finds slow or broken pages, so we can fix them. We do not build a profile of you. - **Marketing (off until you accept):** shows whether an ad led to a call or a booking request. Analytics and marketing tags do not load at all until you accept their category. ## How to change your choice You can change your choice at any time: - open the [cookie settings](#cookie-settings) (the same link is in the footer) and switch each category on or off - delete cookies and site data in your browser settings; the banner then asks you again If you reject a category, its cookies are no longer set. Cookies already saved by a third-party tool expire on their own schedule, or you can delete them in your browser. ## Cookies and storage in detail The first three rows are what this site stores by default. The analytics and marketing rows are examples: replace them with the tools you add. | Name | Purpose | Duration | | ------------------------- | -------------------------------------------------- | -------------------- | | `theme` | Necessary: your light or dark mode choice | Until cleared | | `cookie-consent` | Necessary: your cookie choice | Until cleared | | Booking draft | Necessary: a booking request not sent yet | Until the tab closes | | `_analytics_id` (example) | Analytics: counts unique visits, without your name | 13 months | | `_ad_click` (example) | Marketing: links a booking request to an ad | 90 days | Questions about cookies: hello@example.com. --- # Privacy policy Source: https://plumbo-astro.pages.dev/privacy-policy/ > What we collect to quote, schedule, and repair your plumbing, how we protect access notes and photos of the problem, who we share data with, and how to ask for a copy or deletion. Our plumbers work inside homes and businesses, so we ask for more than most websites do: your address, how to reach the shut-off valve, and often photos of the problem. This page explains what Plumbo collects, why, and what you can ask us to do with it. We never sell personal data. ## What we collect When you ask for a price, book a visit, call the emergency line, or contact us, we collect: - **Contact details:** your name, phone number, and email address - **The property:** the address, the type of building, and notes such as parking, pets, or the age of the plumbing - **Access details:** how the technician gets in and where the main shut-off valve, water heater, or cleanout is, including gate, lockbox, or building codes - **Photos and videos you send us** of the leak, the clog, or the fixture, to help us quote and bring the right parts - **Job photos and camera footage** our technicians take of the work, such as a sewer camera inspection (see section 4) - **Job history:** dates, services, prices, parts installed, warranty records, and any feedback or complaints Card payments are handled by our payment provider, and financing applications by the lender you apply to. We never see or store your full card number. When you browse the site, we collect only what the cookies you accept allow (see the [cookie policy](https://plumbo-astro.pages.dev/cookie-policy/)). ## Why we use it We use your data to: - give you an upfront price and answer your questions - schedule visits, dispatch emergency calls, and send confirmations and arrival texts - get the technician to the right place with the right parts, and do the work - invoice you, keep warranty records, and keep the records the law requires, such as permits and inspections - improve our work, for example when a review mentions a missed detail We send offers and maintenance reminders only if you opt in, and every offer email has an unsubscribe link. ## Access details and codes Access details are the most sensitive data we hold. We store them **encrypted**, separately from your address, and only the technician assigned to your job and the dispatcher can see them. We delete access codes **30 days after your last visit** or when your maintenance plan ends (sample period). Ask us to delete them sooner at any time. ## Job photos and camera footage Technicians take photos of the work, before and after, and may record a camera inspection of a drain or sewer line. We use them to show you what we found, to support warranty and insurance claims, and to settle any damage claim. We photograph **only the plumbing and the work area**: never people, and never personal items such as documents, photos, or screens. We use a job photo publicly, for example as a project on this site, **only with your written consent**, and never with your address. ## Who we share data with We share only what each provider needs to do their job: - our form provider, which delivers the messages you send through this site - our payment provider, which takes card payments - our scheduling, dispatch, and messaging tools, which send confirmations and arrival texts - the local permit office, when a job needs a permit or an inspection - a manufacturer, when we register a water heater or a part for its warranty - a financing lender, only if you choose to apply for financing - a background-check provider, for job applicants only (section 6) These providers process data on our instructions or under their own privacy terms where you deal with them directly. We share data with authorities only when the law requires it. ## Job applications When you apply for a job, we keep your application, the answers on the form, any CV, and any licence details you send for **6 months** (sample period), then delete them. With your permission, a background-check provider checks applicants who reach the final stage, and we verify plumbing licences with the issuing authority. ## Cookies This site uses necessary storage to work, and analytics or marketing cookies only after you accept them. The [cookie policy](https://plumbo-astro.pages.dev/cookie-policy/) lists each one and how to change your choice. ## Your rights and how to ask Depending on where you live, you can ask us to: - send you a copy of the data we hold about you - correct something that is wrong - delete your data, unless we must keep it by law (for example invoices, permits, and warranty records) - stop using your data for offers Email hello@example.com or call ⁦(555) 010-0199⁩. We reply within 30 days and may ask you to confirm your identity first. ## Retention and changes We keep job and invoice records for as long as tax law requires, and warranty records for as long as the warranty runs. Other data we keep only as long as we need it for the reasons above. We review what we hold once a year. If we change this policy, we update the date at the top of this page. If a change affects how we use data you already gave us, we tell you by email first. --- # Terms and conditions Source: https://plumbo-astro.pages.dev/terms-conditions/ > A written price before any work starts, the call-out and diagnostic fee, after-hours and emergency rates, permits, customer-supplied parts, payment on completion, and financing. These terms apply to every plumbing job you book with us, online, by phone, through the emergency line, or in person. Please read them with our [cancellation policy](https://plumbo-astro.pages.dev/cancellation-policy/) and [privacy policy](https://plumbo-astro.pages.dev/privacy-policy/). If anything here is unclear, ask before you book. ## Who we are The services on this site are provided by Plumbo, 100 Example Street, Suite 200, Springfield, ST 00000. You can reach us on ⁦(555) 010-0199⁩ or at hello@example.com. In these terms, "we" and "us" mean Plumbo, and "you" means the person who books the job. ## Booking requests and confirmation A request sent through this site, by phone, or by text is **not a booking until we confirm it**. We confirm by email or text with the date, the 2-hour arrival window, and the problem you described. If a detail in the confirmation is wrong, tell us before the visit. By booking, you confirm that you are at least 18 years old and that you own the property or have the owner's permission for the work. ## The call-out and diagnostic fee Every visit starts with a call-out and diagnostic fee of **$89** (sample amount). It covers the trip, the time to find the cause, and a written price for the repair. If you approve the repair on the same visit, the fee is credited against it. If you decide not to go ahead, you pay the fee only. Some checks cost more than a standard diagnosis, such as a sewer camera inspection or electronic leak detection. We tell you the price before we start them. ## Your written price before work starts After the diagnosis, the technician gives you a **written, upfront price** for the job. No work starts until you approve it. The price covers the labour and the parts listed on it, and it does not change because the job takes longer than we expected. The price changes only when the job itself changes, for example: - we open a wall or floor and find damage that was hidden, such as a corroded pipe or a second leak - you ask for extra work on site - the job needs a permit or an inspection that was not known at the start In each case we stop, explain what we found, and give you a new written price. You choose whether to go ahead. ## After-hours and emergency rates Our emergency line answers 24 hours a day. A visit outside our standard hours (Mon–Fri · 7:30 AM–6:00 PM; Sat · 8:00 AM–2:00 PM) carries an after-hours call-out fee of **$189** (sample amount) in place of the standard fee, and the written price for the repair uses our after-hours rate. The dispatcher tells you the after-hours fee on the phone before a technician is sent. See the [emergency page](https://plumbo-astro.pages.dev/emergency/) for what counts as an emergency. ## Permits and inspections Some work needs a permit from the local authority, for example a water heater replacement, a repipe, or a new sewer line. When it does, we apply for the permit, book the inspection, and list the permit fee on your written price. You agree to give the inspector access on the agreed date. ## Parts and customer-supplied parts We install new parts from our van stock or from a plumbing supplier. Their manufacturer's warranty passes to you, and we register it where the manufacturer allows. If you supply a fixture or a part yourself, we install it, but **we do not warrant the part**, and our labour warranty does not cover a failure caused by that part. If a part you supplied is the wrong size, damaged, or not up to code, we tell you before we install it. ## Access to the property and shut-off valves Please make sure the technician can reach the work area, the **main water shut-off valve**, the water heater, and any cleanout, with a clear path. If a valve is seized or broken, we tell you before we try to turn it, because an old valve can fail when it moves. Replacing it is priced as a separate repair. Please keep pets in another room during the visit, and clear stored items from under the sink or around the water heater. If the technician cannot get in, the no-access fee in the [cancellation policy](https://plumbo-astro.pages.dev/cancellation-policy/) applies. ## Our warranty Our labour is guaranteed for **1 year** from the date of the repair (sample period). If a repair we made fails in that time because of our work, we come back and fix it, free. Parts carry their manufacturer's warranty. See [our guarantee](https://plumbo-astro.pages.dev/guarantee/) for what is covered, what voids it, and how to claim. ## Damage and how we protect your home Technicians wear shoe covers and put down drop cloths, and we are insured. If something is damaged during a visit, report it **within 48 hours**, with photos if you can. We will repair it, replace it, or reimburse its current value under our insurance. We are not responsible for damage that was already there, damage from a leak that started before we arrived, or opening walls, floors, or tiles to reach a pipe when that access is listed on your written price. We always tell you before we cut into a finished surface. ## What we don't do Our technicians do not: - carry out electrical work beyond connecting the appliance we install - install or repair gas lines where local rules require a separate gas licence - do structural work, or finish drywall, tile, or paint after an access opening, unless your written price includes it - dry out or restore rooms after a flood; we stop the leak and can recommend a restoration company If a job needs one of these, we will tell you and, where we can, recommend someone who does it. ## Payment and financing You pay **when the job is complete**, by card or bank transfer. We send a receipt that lists the labour, each part, and any permit fee. Commercial work is invoiced as set out in your written agreement. For larger jobs, such as a water heater replacement, a repipe, or a sewer line repair, you can ask about financing. Financing is **offered by a third-party lender and subject to its approval**. The lender sets the rate and the terms, and we are not a party to that agreement. Current offers are on the [specials page](https://plumbo-astro.pages.dev/specials/). If a payment fails, we will contact you, and we may hold future non-emergency visits until it is settled. ## Non-solicitation of technicians _Optional clause: remove it if you don't use it._ While you use our services and for 6 months after, you agree not to hire a technician who worked at your property directly, without going through us. ## Liability, changes, and governing law To the extent the law allows, our liability for any job is limited to the price of that job, except for damage covered by section 10 and for anything the law does not let us limit. Nothing in these terms affects your rights as a consumer. We may update these terms. The date at the top of this page shows the current version, and the version on the day you booked applies to that booking. These terms are governed by the laws of [your state or province]. Questions: ⁦(555) 010-0199⁩ or the [contact page](https://plumbo-astro.pages.dev/contact/).