--- title: "Terms and conditions" description: "A written price before any work starts, the call-out and diagnostic fee, after-hours and emergency rates, permits, customer-supplied parts, payment on completion, and financing." url: "https://plumbo-astro.pages.dev/terms-conditions/" --- # Terms and conditions > A written price before any work starts, the call-out and diagnostic fee, after-hours and emergency rates, permits, customer-supplied parts, payment on completion, and financing. These terms apply to every plumbing job you book with us, online, by phone, through the emergency line, or in person. Please read them with our [cancellation policy](https://plumbo-astro.pages.dev/cancellation-policy/) and [privacy policy](https://plumbo-astro.pages.dev/privacy-policy/). If anything here is unclear, ask before you book. ## Who we are The services on this site are provided by Plumbo, 100 Example Street, Suite 200, Springfield, ST 00000. You can reach us on ⁦(555) 010-0199⁩ or at hello@example.com. In these terms, "we" and "us" mean Plumbo, and "you" means the person who books the job. ## Booking requests and confirmation A request sent through this site, by phone, or by text is **not a booking until we confirm it**. We confirm by email or text with the date, the 2-hour arrival window, and the problem you described. If a detail in the confirmation is wrong, tell us before the visit. By booking, you confirm that you are at least 18 years old and that you own the property or have the owner's permission for the work. ## The call-out and diagnostic fee Every visit starts with a call-out and diagnostic fee of **$89** (sample amount). It covers the trip, the time to find the cause, and a written price for the repair. If you approve the repair on the same visit, the fee is credited against it. If you decide not to go ahead, you pay the fee only. Some checks cost more than a standard diagnosis, such as a sewer camera inspection or electronic leak detection. We tell you the price before we start them. ## Your written price before work starts After the diagnosis, the technician gives you a **written, upfront price** for the job. No work starts until you approve it. The price covers the labour and the parts listed on it, and it does not change because the job takes longer than we expected. The price changes only when the job itself changes, for example: - we open a wall or floor and find damage that was hidden, such as a corroded pipe or a second leak - you ask for extra work on site - the job needs a permit or an inspection that was not known at the start In each case we stop, explain what we found, and give you a new written price. You choose whether to go ahead. ## After-hours and emergency rates Our emergency line answers 24 hours a day. A visit outside our standard hours (Mon–Fri · 7:30 AM–6:00 PM; Sat · 8:00 AM–2:00 PM) carries an after-hours call-out fee of **$189** (sample amount) in place of the standard fee, and the written price for the repair uses our after-hours rate. The dispatcher tells you the after-hours fee on the phone before a technician is sent. See the [emergency page](https://plumbo-astro.pages.dev/emergency/) for what counts as an emergency. ## Permits and inspections Some work needs a permit from the local authority, for example a water heater replacement, a repipe, or a new sewer line. When it does, we apply for the permit, book the inspection, and list the permit fee on your written price. You agree to give the inspector access on the agreed date. ## Parts and customer-supplied parts We install new parts from our van stock or from a plumbing supplier. Their manufacturer's warranty passes to you, and we register it where the manufacturer allows. If you supply a fixture or a part yourself, we install it, but **we do not warrant the part**, and our labour warranty does not cover a failure caused by that part. If a part you supplied is the wrong size, damaged, or not up to code, we tell you before we install it. ## Access to the property and shut-off valves Please make sure the technician can reach the work area, the **main water shut-off valve**, the water heater, and any cleanout, with a clear path. If a valve is seized or broken, we tell you before we try to turn it, because an old valve can fail when it moves. Replacing it is priced as a separate repair. Please keep pets in another room during the visit, and clear stored items from under the sink or around the water heater. If the technician cannot get in, the no-access fee in the [cancellation policy](https://plumbo-astro.pages.dev/cancellation-policy/) applies. ## Our warranty Our labour is guaranteed for **1 year** from the date of the repair (sample period). If a repair we made fails in that time because of our work, we come back and fix it, free. Parts carry their manufacturer's warranty. See [our guarantee](https://plumbo-astro.pages.dev/guarantee/) for what is covered, what voids it, and how to claim. ## Damage and how we protect your home Technicians wear shoe covers and put down drop cloths, and we are insured. If something is damaged during a visit, report it **within 48 hours**, with photos if you can. We will repair it, replace it, or reimburse its current value under our insurance. We are not responsible for damage that was already there, damage from a leak that started before we arrived, or opening walls, floors, or tiles to reach a pipe when that access is listed on your written price. We always tell you before we cut into a finished surface. ## What we don't do Our technicians do not: - carry out electrical work beyond connecting the appliance we install - install or repair gas lines where local rules require a separate gas licence - do structural work, or finish drywall, tile, or paint after an access opening, unless your written price includes it - dry out or restore rooms after a flood; we stop the leak and can recommend a restoration company If a job needs one of these, we will tell you and, where we can, recommend someone who does it. ## Payment and financing You pay **when the job is complete**, by card or bank transfer. We send a receipt that lists the labour, each part, and any permit fee. Commercial work is invoiced as set out in your written agreement. For larger jobs, such as a water heater replacement, a repipe, or a sewer line repair, you can ask about financing. Financing is **offered by a third-party lender and subject to its approval**. The lender sets the rate and the terms, and we are not a party to that agreement. Current offers are on the [specials page](https://plumbo-astro.pages.dev/specials/). If a payment fails, we will contact you, and we may hold future non-emergency visits until it is settled. ## Non-solicitation of technicians _Optional clause: remove it if you don't use it._ While you use our services and for 6 months after, you agree not to hire a technician who worked at your property directly, without going through us. ## Liability, changes, and governing law To the extent the law allows, our liability for any job is limited to the price of that job, except for damage covered by section 10 and for anything the law does not let us limit. Nothing in these terms affects your rights as a consumer. We may update these terms. The date at the top of this page shows the current version, and the version on the day you booked applies to that booking. These terms are governed by the laws of [your state or province]. Questions: ⁦(555) 010-0199⁩ or the [contact page](https://plumbo-astro.pages.dev/contact/).