What customers in each area say

Rated 4.9 out of 5 from 1,240 reviews
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4.9, 820 reviews
Neighbourhood app
4.8, 260 reviews
After-job survey
4.9, 160 reviews
  • Rated 5.0 out of 5

    Our 1960s house still had galvanized pipes and the upstairs shower barely ran. They repiped the bathroom branch in a day, patched the access holes, and the pressure is back to normal.

    Grace O.

    Pipe repair & repiping · Elm Park

  • Rated 5.0 out of 5

    Moved the kitchen sink to the island, with a new drain, vent and dishwasher connection. They checked the floor joists before cutting, showed me the route, and finished in two days. Every line on the quote matched the invoice.

    Elena V.

    Bathroom & kitchen plumbing · Westfield Heights

  • Rated 5.0 out of 5

    Water was coming through the ceiling of our café below the flat on a Sunday. They answered straight away, were here in 40 minutes, found the failed washing machine hose and had us open for lunch.

    Owen C.

    24/7 emergency plumbing · Old Mill

  • Rated 5.0 out of 5

    A supply pipe split above our dental clinic's waiting room at 6 am. A plumber was on site within the hour, isolated the line and had the room dry before our first patient. They came back that evening to replace the whole section.

    Nina R.

    24/7 emergency plumbing · Elm Park

  • Rated 5.0 out of 5

    I manage four apartment buildings. They surveyed each main line with a camera, sent the videos with a written plan per building, and fixed the worst one over a weekend. One account manager, one invoice, and the tenants hardly noticed.

    James W.

    Sewer line repair · Westfield Heights

Coverage questions

All questions
A white kitchen sink with a black faucet by a window

Rather talk?

⁦(555) 010-0199⁩
Mon–Fri
7:30 AM–6:00 PM
Sat
8:00 AM–2:00 PM
Sun
Closed
Is there a call-out fee?

No, not inside these four areas. You pay for the work we quote, not for the drive.

I'm just outside an area. Can you still come?

Often, yes. Send the request and we confirm before booking you in. If a travel charge applies, we tell you before the visit.

Do you come out at night for emergencies?

Yes, every night of the year, for burst pipes, sewage backups, leaks you can't stop, and no heat or hot water in winter. We give you the night rate on the phone before we set off.

Where does the van park?

Legally, always. Inside our areas any meter or permit cost is on us.

How fast can you get to me?

For emergencies, usually in under 60 minutes inside these areas. Standard repairs are often booked for the same or the next day.

Just outside these areas?

Ask us. We add streets every season when a van can reach them in under 30 minutes.

A plumber working on the drain pipes under a vanity
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