Fixed right, or we come back free
Every repair comes with a written price and a 1-year labour warranty. If a repair we made fails because of our work, a technician comes back and fixes it, free.
Applies to every repair
- Labour guaranteed for 1 year
- Parts under the manufacturer's warranty
- Technician back within 2 business days
- Active leak? Same-day return
Cost of a warranty return$0
- Licensed and insured, $2M liability
- Upfront price before work starts
- 24/7 emergency line
- 1-year warranty on labour
Licensed, insured, and on paper
Ask for any licence or certificate before the first visit. We send it the same day.
- Active
Liability and workers' comp
Covers damage to your home during a repair. If a technician is hurt on the job, our policy pays, not yours.
Certificates on request
- Active
Background-checked technicians
Every plumber passes a background check before their first call in a customer's home.
Checked before hire
- Active
Backflow test certified
Certified testers run and file the yearly backflow test for homes and businesses that need one.
Tester certificate on request
- Active
Licensed plumbing contractor
All work runs under a master plumber's licence, and we pull permits where the code requires them.
Licence MP-55012
Five checks before anyone works in your home
ID and right to work
Checked in person, copies kept on file.
Licence check
Plumbing licences verified with the issuing authority, for every licensed role.
Background check
Criminal record check covering the last 7 years.
Paid ride-along
A full day beside a senior plumber, on real service calls.
30 days with a senior plumber
New technicians never run calls alone in their first month.
Five checks before anyone works in your home
ID and right to work
Checked in person, copies kept on file.
Day 1
Licence check
Plumbing licences verified with the issuing authority, for every licensed role.
Renewed yearly
Background check
Criminal record check covering the last 7 years.
Before an offer
Paid ride-along
A full day beside a senior plumber, on real service calls.
1 day
30 days with a senior plumber
New technicians never run calls alone in their first month.
30 days
Five checks before anyone works in your home
Day 1
ID and right to work
Checked in person, copies kept on file.
Renewed yearly
Licence check
Plumbing licences verified with the issuing authority, for every licensed role.
Before an offer
Background check
Criminal record check covering the last 7 years.
1 day
Paid ride-along
A full day beside a senior plumber, on real service calls.
30 days
30 days with a senior plumber
New technicians never run calls alone in their first month.
Five checks before anyone works in your home
ID and right to work
Checked in person, copies kept on file.
Licence check
Plumbing licences verified with the issuing authority, for every licensed role.
Background check
Criminal record check covering the last 7 years.
Paid ride-along
A full day beside a senior plumber, on real service calls.
30 days with a senior plumber
New technicians never run calls alone in their first month.
Five checks before anyone works in your home
1
ID and right to work
Checked in person, copies kept on file.
2
Licence check
Plumbing licences verified with the issuing authority, for every licensed role.
3
Background check
Criminal record check covering the last 7 years.
4
Paid ride-along
A full day beside a senior plumber, on real service calls.
Five checks before anyone works in your home
1. ID and right to work
Checked in person, copies kept on file.
2. Licence check
Plumbing licences verified with the issuing authority, for every licensed role.
3. Background check
Criminal record check covering the last 7 years.
4. Paid ride-along
A full day beside a senior plumber, on real service calls.
5. 30 days with a senior plumber
New technicians never run calls alone in their first month.
Five checks before anyone works in your home
1.ID and right to work
Checked in person, copies kept on file.
2.Licence check
Plumbing licences verified with the issuing authority, for every licensed role.
3.Background check
Criminal record check covering the last 7 years.
4.Paid ride-along
A full day beside a senior plumber, on real service calls.
Five checks before anyone works in your home
- Day 1
ID and right to work
Checked in person, copies kept on file.
- Renewed yearly
Licence check
Plumbing licences verified with the issuing authority, for every licensed role.
- Before an offer
Background check
Criminal record check covering the last 7 years.
- 1 day
Paid ride-along
A full day beside a senior plumber, on real service calls.
Change layout cycles through the looks of the section in view. To keep one, copy its line into the Markdown.
Warranty, parts, your home, and claims
The questions people ask before they book a repair.
All questions
What the warranty covers
How long is the labour warranty?
1 year from the date of the repair. If a repair we made leaks, drips, or fails in that time because of our work, we come back and fix it at no charge, including the call-out.
What about the parts?
New parts carry their manufacturer's warranty, which passes to you. Water heaters often carry a longer tank warranty. We register parts with the manufacturer where it allows, and handle the claim with them if a part fails while our labour warranty runs.
What does fixed right mean?
The problem on your written price is gone and stays gone. If the same drain clogs again or the same joint leaks within the warranty, we treat it as our repair failing, not a new job.
What voids it
What is not covered?
Parts you supplied yourself, work someone else changed after our visit, damage from freezing, flooding, or misuse, and clogs caused by items such as wipes or grease after a drain was cleared. The full terms are in the terms of service.
Do you cover a repair we decided not to finish?
We cover the part of the work you approved and we completed. If we recommended a further repair, such as replacing a corroded valve, and you declined it, a failure of that part is not covered.
Your home during the visit
How do you protect my floors?
Technicians wear shoe covers indoors and put down drop cloths from the door to the work area. Under sinks and around the water heater we lay a mat before we open any connection.
Do technicians take photos?
Yes, of the plumbing before and after the repair, for your job record and any warranty claim. Photos are never posted anywhere without your written consent. See the privacy policy.
What if you need to open a wall?
We tell you first and put it on your written price, with the size of the opening. We cut the smallest opening that lets us repair the pipe safely.
Damage and claims
What if something is broken?
Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.
How do I make a warranty claim?
Call or send a message with your address and a photo of the problem. We book a technician within 2 business days, or the same day for an active leak. Steps are listed below.
How fast do you pay a damage claim?
Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.
Warranty, parts, your home, and claims
The questions people ask before they book a repair.
All questionsWhat the warranty covers
3 questions
How long is the labour warranty?
1 year from the date of the repair. If a repair we made leaks, drips, or fails in that time because of our work, we come back and fix it at no charge, including the call-out.
What about the parts?
New parts carry their manufacturer's warranty, which passes to you. Water heaters often carry a longer tank warranty. We register parts with the manufacturer where it allows, and handle the claim with them if a part fails while our labour warranty runs.
What does fixed right mean?
The problem on your written price is gone and stays gone. If the same drain clogs again or the same joint leaks within the warranty, we treat it as our repair failing, not a new job.
What voids it
2 questions
What is not covered?
Parts you supplied yourself, work someone else changed after our visit, damage from freezing, flooding, or misuse, and clogs caused by items such as wipes or grease after a drain was cleared. The full terms are in the terms of service.
Do you cover a repair we decided not to finish?
We cover the part of the work you approved and we completed. If we recommended a further repair, such as replacing a corroded valve, and you declined it, a failure of that part is not covered.
Your home during the visit
3 questions
How do you protect my floors?
Technicians wear shoe covers indoors and put down drop cloths from the door to the work area. Under sinks and around the water heater we lay a mat before we open any connection.
Do technicians take photos?
Yes, of the plumbing before and after the repair, for your job record and any warranty claim. Photos are never posted anywhere without your written consent. See the privacy policy.
What if you need to open a wall?
We tell you first and put it on your written price, with the size of the opening. We cut the smallest opening that lets us repair the pipe safely.
Damage and claims
3 questions
What if something is broken?
Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.
How do I make a warranty claim?
Call or send a message with your address and a photo of the problem. We book a technician within 2 business days, or the same day for an active leak. Steps are listed below.
How fast do you pay a damage claim?
Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.
Warranty, parts, your home, and claims
The questions people ask before they book a repair.
Rather ask a person?
How long is the labour warranty?
1 year from the date of the repair. If a repair we made leaks, drips, or fails in that time because of our work, we come back and fix it at no charge, including the call-out.
What about the parts?
New parts carry their manufacturer's warranty, which passes to you. Water heaters often carry a longer tank warranty. We register parts with the manufacturer where it allows, and handle the claim with them if a part fails while our labour warranty runs.
What does fixed right mean?
The problem on your written price is gone and stays gone. If the same drain clogs again or the same joint leaks within the warranty, we treat it as our repair failing, not a new job.
What is not covered?
Parts you supplied yourself, work someone else changed after our visit, damage from freezing, flooding, or misuse, and clogs caused by items such as wipes or grease after a drain was cleared. The full terms are in the terms of service.
Do you cover a repair we decided not to finish?
We cover the part of the work you approved and we completed. If we recommended a further repair, such as replacing a corroded valve, and you declined it, a failure of that part is not covered.
How do you protect my floors?
Technicians wear shoe covers indoors and put down drop cloths from the door to the work area. Under sinks and around the water heater we lay a mat before we open any connection.
Do technicians take photos?
Yes, of the plumbing before and after the repair, for your job record and any warranty claim. Photos are never posted anywhere without your written consent. See the privacy policy.
What if you need to open a wall?
We tell you first and put it on your written price, with the size of the opening. We cut the smallest opening that lets us repair the pipe safely.
What if something is broken?
Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.
How do I make a warranty claim?
Call or send a message with your address and a photo of the problem. We book a technician within 2 business days, or the same day for an active leak. Steps are listed below.
How fast do you pay a damage claim?
Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.
Warranty, parts, your home, and claims
The questions people ask before they book a repair.
How long is the labour warranty?
1 year from the date of the repair. If a repair we made leaks, drips, or fails in that time because of our work, we come back and fix it at no charge, including the call-out.
What about the parts?
New parts carry their manufacturer's warranty, which passes to you. Water heaters often carry a longer tank warranty. We register parts with the manufacturer where it allows, and handle the claim with them if a part fails while our labour warranty runs.
What does fixed right mean?
The problem on your written price is gone and stays gone. If the same drain clogs again or the same joint leaks within the warranty, we treat it as our repair failing, not a new job.
What is not covered?
Parts you supplied yourself, work someone else changed after our visit, damage from freezing, flooding, or misuse, and clogs caused by items such as wipes or grease after a drain was cleared. The full terms are in the terms of service.
Do you cover a repair we decided not to finish?
We cover the part of the work you approved and we completed. If we recommended a further repair, such as replacing a corroded valve, and you declined it, a failure of that part is not covered.
How do you protect my floors?
Technicians wear shoe covers indoors and put down drop cloths from the door to the work area. Under sinks and around the water heater we lay a mat before we open any connection.
Do technicians take photos?
Yes, of the plumbing before and after the repair, for your job record and any warranty claim. Photos are never posted anywhere without your written consent. See the privacy policy.
What if you need to open a wall?
We tell you first and put it on your written price, with the size of the opening. We cut the smallest opening that lets us repair the pipe safely.
What if something is broken?
Tell us within 48 hours, with photos if you can. We repair, replace, or reimburse it under our liability insurance.
How do I make a warranty claim?
Call or send a message with your address and a photo of the problem. We book a technician within 2 business days, or the same day for an active leak. Steps are listed below.
How fast do you pay a damage claim?
Most claims are settled within 10 business days of the photos and receipt reaching us. We tell you the amount before we pay.
Same problem within a year? Tell us.
Fixed right or we come back. Send a photo and your ticket number, and a plumber returns to fix it at no charge.
- Reply within 2 business hours
- Plumber back within 1 business day
- No forms to print
- Send a photo of the problem and your ticket number
- We confirm the return visit time
- We fix it at no charge, test it, and you sign it off
