Note
Sample text. Adapt this page to your business and your local law, and have it reviewed before launch. It is not legal advice.
Our plumbers work inside homes and businesses, so we ask for more than most websites do: your address, how to reach the shut-off valve, and often photos of the problem. This page explains what Plumbo collects, why, and what you can ask us to do with it. We never sell personal data.
What we collect
When you ask for a price, book a visit, call the emergency line, or contact us, we collect:
- Contact details: your name, phone number, and email address
- The property: the address, the type of building, and notes such as parking, pets, or the age of the plumbing
- Access details: how the technician gets in and where the main shut-off valve, water heater, or cleanout is, including gate, lockbox, or building codes
- Photos and videos you send us of the leak, the clog, or the fixture, to help us quote and bring the right parts
- Job photos and camera footage our technicians take of the work, such as a sewer camera inspection (see section 4)
- Job history: dates, services, prices, parts installed, warranty records, and any feedback or complaints
Card payments are handled by our payment provider, and financing applications by the lender you apply to. We never see or store your full card number.
When you browse the site, we collect only what the cookies you accept allow (see the cookie policy).
Why we use it
We use your data to:
- give you an upfront price and answer your questions
- schedule visits, dispatch emergency calls, and send confirmations and arrival texts
- get the technician to the right place with the right parts, and do the work
- invoice you, keep warranty records, and keep the records the law requires, such as permits and inspections
- improve our work, for example when a review mentions a missed detail
We send offers and maintenance reminders only if you opt in, and every offer email has an unsubscribe link.
Access details and codes
Access details are the most sensitive data we hold. We store them encrypted, separately from your address, and only the technician assigned to your job and the dispatcher can see them.
We delete access codes 30 days after your last visit or when your maintenance plan ends (sample period). Ask us to delete them sooner at any time.
Job photos and camera footage
Technicians take photos of the work, before and after, and may record a camera inspection of a drain or sewer line. We use them to show you what we found, to support warranty and insurance claims, and to settle any damage claim. We photograph only the plumbing and the work area: never people, and never personal items such as documents, photos, or screens.
We use a job photo publicly, for example as a project on this site, only with your written consent, and never with your address.
Who we share data with
We share only what each provider needs to do their job:
- our form provider, which delivers the messages you send through this site
- our payment provider, which takes card payments
- our scheduling, dispatch, and messaging tools, which send confirmations and arrival texts
- the local permit office, when a job needs a permit or an inspection
- a manufacturer, when we register a water heater or a part for its warranty
- a financing lender, only if you choose to apply for financing
- a background-check provider, for job applicants only (section 6)
These providers process data on our instructions or under their own privacy terms where you deal with them directly. We share data with authorities only when the law requires it.
Job applications
When you apply for a job, we keep your application, the answers on the form, any CV, and any licence details you send for 6 months (sample period), then delete them. With your permission, a background-check provider checks applicants who reach the final stage, and we verify plumbing licences with the issuing authority.
Cookies
This site uses necessary storage to work, and analytics or marketing cookies only after you accept them. The cookie policy lists each one and how to change your choice.
Your rights and how to ask
Depending on where you live, you can ask us to:
- send you a copy of the data we hold about you
- correct something that is wrong
- delete your data, unless we must keep it by law (for example invoices, permits, and warranty records)
- stop using your data for offers
Email hello@example.com or call (555) 010-0199. We reply within 30 days and may ask you to confirm your identity first.
Retention and changes
We keep job and invoice records for as long as tax law requires, and warranty records for as long as the warranty runs. Other data we keep only as long as we need it for the reasons above. We review what we hold once a year.
If we change this policy, we update the date at the top of this page. If a change affects how we use data you already gave us, we tell you by email first.