- InterviewDone
We started with one van and a written checklist.
I ran service calls as a plumber for twelve years before hiring anyone. The checklist I wrote for my own calls is still the one every technician uses, and I still read every review that comes in.
Daniel R.Owner and master plumber
- First service call
- 2014
- Plumbers and technicians
- 38
- Jobs completed
- 21,400
- Average rating
- 4.9
Twelve years, one rule
The company began as one licensed plumber with a van, a set of pipe wrenches, and a rule written inside the van door: give the price before you pick up a tool.
The first two hires, an apprentice and a drain technician, learned that rule on day one. A second rule came with them: if a repair fails, we come back and fix it free.
Customers kept asking about water heaters, water quality, and calls at two in the morning. We added each service only when we had a plumber who could do it to the same standard, with the same written price.
Mar 2014
First call
One van, one plumber, a dripping kitchen tap in Elm Park.
Jun 2016
First hires
An apprentice, a drain technician, and the come-back-free rule.
Apr 2018
24/7 line opens
A plumber on call every night, weekends and holidays included.
May 2021
Water heaters and filtration
Tank and tankless installs, water testing, and filter systems.
Sep 2024
Fourth area
Old Mill joins North Harbor, Elm Park, and Westfield Heights.
Oct 2026
Today
38 people, four areas, and the same price-first rule.
Today
Four rules we don't bend
Price it first
You get a fixed price in writing before any work starts.
In practice
The price you approve is the price on your invoice.
Treat the home with care
Shoe covers on, drop cloths down, and the work area left as we found it.
In practice
You get photos of the finished work with your invoice.
Fix it free
If a repair we made fails, we come back.
In practice
One year on our labour, at no charge. Our guarantee
Say what we don't do
Every service lists what isn't covered.
In practice
When a job needs an electrician or a roofer, we tell you who to call.
How we hire
About one in eight applicants joins the team. Here is what they go through first.
Interview
A conversation about past jobs and a walk through a real service call, from diagnosis to written price.
Licence and background check
Plumbing licence verified with the issuing authority, plus an identity and criminal record check by an outside screening company.
Paid ride-along
A full day beside a senior plumber, paid, on real service calls.
Training
Paired calls until a senior plumber signs off diagnosis, pricing, and leaving the work area tidy.
Ongoing checks
Ride-alongs, photo reviews of finished jobs, and the owner reads every review.
How we hire
About one in eight applicants joins the team. Here is what they go through first.
Interview
A conversation about past jobs and a walk through a real service call, from diagnosis to written price.
45 min
Licence and background check
Plumbing licence verified with the issuing authority, plus an identity and criminal record check by an outside screening company.
3rd-party
Paid ride-along
A full day beside a senior plumber, paid, on real service calls.
1 day
Training
Paired calls until a senior plumber signs off diagnosis, pricing, and leaving the work area tidy.
2 weeks
Ongoing checks
Ride-alongs, photo reviews of finished jobs, and the owner reads every review.
Monthly
How we hire
About one in eight applicants joins the team. Here is what they go through first.
45 min
Interview
A conversation about past jobs and a walk through a real service call, from diagnosis to written price.
3rd-party
Licence and background check
Plumbing licence verified with the issuing authority, plus an identity and criminal record check by an outside screening company.
- Licence and backgroundClear
1 day
Paid ride-along
A full day beside a senior plumber, paid, on real service calls.
- Paid ride-alongPassed
2 weeks
Training
Paired calls until a senior plumber signs off diagnosis, pricing, and leaving the work area tidy.
- Training2 weeks
Monthly
Ongoing checks
Ride-alongs, photo reviews of finished jobs, and the owner reads every review.
- Quality checksMonthly
How we hire
About one in eight applicants joins the team. Here is what they go through first.
Interview
A conversation about past jobs and a walk through a real service call, from diagnosis to written price.
Licence and background check
Plumbing licence verified with the issuing authority, plus an identity and criminal record check by an outside screening company.
Paid ride-along
A full day beside a senior plumber, paid, on real service calls.
Training
Paired calls until a senior plumber signs off diagnosis, pricing, and leaving the work area tidy.
Ongoing checks
Ride-alongs, photo reviews of finished jobs, and the owner reads every review.
How we hire
About one in eight applicants joins the team. Here is what they go through first.
1
Interview
A conversation about past jobs and a walk through a real service call, from diagnosis to written price.
2
Licence and background check
Plumbing licence verified with the issuing authority, plus an identity and criminal record check by an outside screening company.
3
Paid ride-along
A full day beside a senior plumber, paid, on real service calls.
4
Training
Paired calls until a senior plumber signs off diagnosis, pricing, and leaving the work area tidy.
How we hire
About one in eight applicants joins the team. Here is what they go through first.
1. Interview
A conversation about past jobs and a walk through a real service call, from diagnosis to written price.
2. Licence and background check
Plumbing licence verified with the issuing authority, plus an identity and criminal record check by an outside screening company.
3. Paid ride-along
A full day beside a senior plumber, paid, on real service calls.
4. Training
Paired calls until a senior plumber signs off diagnosis, pricing, and leaving the work area tidy.
5. Ongoing checks
Ride-alongs, photo reviews of finished jobs, and the owner reads every review.
How we hire
About one in eight applicants joins the team. Here is what they go through first.
1.Interview
A conversation about past jobs and a walk through a real service call, from diagnosis to written price.
2.Licence and background check
Plumbing licence verified with the issuing authority, plus an identity and criminal record check by an outside screening company.
3.Paid ride-along
A full day beside a senior plumber, paid, on real service calls.
4.Training
Paired calls until a senior plumber signs off diagnosis, pricing, and leaving the work area tidy.
How we hire
About one in eight applicants joins the team. Here is what they go through first.
- 45 min
Interview
A conversation about past jobs and a walk through a real service call, from diagnosis to written price.
- 3rd-party
Licence and background check
Plumbing licence verified with the issuing authority, plus an identity and criminal record check by an outside screening company.
- 1 day
Paid ride-along
A full day beside a senior plumber, paid, on real service calls.
- 2 weeks
Training
Paired calls until a senior plumber signs off diagnosis, pricing, and leaving the work area tidy.
Change layout cycles through the looks of the section in view. To keep one, copy its line into the Markdown.
Senior plumbers
One senior plumber per area, each with us at least five years.
Luis M.
Service plumber
Plumbing repairs · North Harbor
Since 2020 · EN · ES
Shuts off the water and lays drop sheets before he opens a wall.
Marco D.
Lead service plumber
Plumbing repairs · Elm Park
Since 2019 · EN · ES
Pressure-tests every repair and leaves the reading on the ticket.
Andre P.
Service plumber
Plumbing repairs · Westfield Heights
Since 2021 · EN · FR
Labels every shut-off valve he finds in the house.
Ravi S.
Apprentice plumber
Plumbing repairs · Old Mill
Since 2024 · EN · HI
Photographs each joint before the wall is closed.
Plumb with us
Paid training toward your licence, set schedules, and a fair on-call rotation.
- Paid weekly
- Paid apprenticeship hours
- Stocked van and tools
- On-call pay on top
