Emergency plumbing, day and night
Water where it shouldn't be? Call now. A plumber answers at any hour, tells you how to stop the water, and gives you an arrival time on the call.
Before we arrive
Four things that limit the damage while the plumber is on the way. Only do what is safe.
Shut off the water
Turn the main shut-off valve clockwise until it stops. It is usually where the water line enters the house, near the meter, or by the water heater. For one fixture, use the small valve under it.
Turn off power and gas nearby
If water reaches outlets or the electrical panel, switch off that circuit only if you can stay dry. For a leaking water heater, turn the gas valve to Off or switch off its breaker.
Drain the pipes
Open the lowest cold tap in the house to empty the lines. For a sewage backup, stop using every sink, shower, and toilet.
Move things and take photos
Lift rugs and boxes off wet floors and photograph the damage for your insurer. Keep the phone near you: we call when we are on the way.
Before we arrive
Four things that limit the damage while the plumber is on the way. Only do what is safe.
Shut off the water
Turn the main shut-off valve clockwise until it stops. It is usually where the water line enters the house, near the meter, or by the water heater. For one fixture, use the small valve under it.
First
Turn off power and gas nearby
If water reaches outlets or the electrical panel, switch off that circuit only if you can stay dry. For a leaking water heater, turn the gas valve to Off or switch off its breaker.
If safe
Drain the pipes
Open the lowest cold tap in the house to empty the lines. For a sewage backup, stop using every sink, shower, and toilet.
2 min
Move things and take photos
Lift rugs and boxes off wet floors and photograph the damage for your insurer. Keep the phone near you: we call when we are on the way.
Then wait
Before we arrive
Four things that limit the damage while the plumber is on the way. Only do what is safe.
First
Shut off the water
Turn the main shut-off valve clockwise until it stops. It is usually where the water line enters the house, near the meter, or by the water heater. For one fixture, use the small valve under it.
If safe
Turn off power and gas nearby
If water reaches outlets or the electrical panel, switch off that circuit only if you can stay dry. For a leaking water heater, turn the gas valve to Off or switch off its breaker.
2 min
Drain the pipes
Open the lowest cold tap in the house to empty the lines. For a sewage backup, stop using every sink, shower, and toilet.
Then wait
Move things and take photos
Lift rugs and boxes off wet floors and photograph the damage for your insurer. Keep the phone near you: we call when we are on the way.
Before we arrive
Four things that limit the damage while the plumber is on the way. Only do what is safe.
Shut off the water
Turn the main shut-off valve clockwise until it stops. It is usually where the water line enters the house, near the meter, or by the water heater. For one fixture, use the small valve under it.
Turn off power and gas nearby
If water reaches outlets or the electrical panel, switch off that circuit only if you can stay dry. For a leaking water heater, turn the gas valve to Off or switch off its breaker.
Drain the pipes
Open the lowest cold tap in the house to empty the lines. For a sewage backup, stop using every sink, shower, and toilet.
Move things and take photos
Lift rugs and boxes off wet floors and photograph the damage for your insurer. Keep the phone near you: we call when we are on the way.
Before we arrive
Four things that limit the damage while the plumber is on the way. Only do what is safe.
1
Shut off the water
Turn the main shut-off valve clockwise until it stops. It is usually where the water line enters the house, near the meter, or by the water heater. For one fixture, use the small valve under it.
2
Turn off power and gas nearby
If water reaches outlets or the electrical panel, switch off that circuit only if you can stay dry. For a leaking water heater, turn the gas valve to Off or switch off its breaker.
3
Drain the pipes
Open the lowest cold tap in the house to empty the lines. For a sewage backup, stop using every sink, shower, and toilet.
4
Move things and take photos
Lift rugs and boxes off wet floors and photograph the damage for your insurer. Keep the phone near you: we call when we are on the way.
Before we arrive
Four things that limit the damage while the plumber is on the way. Only do what is safe.
1. Shut off the water
Turn the main shut-off valve clockwise until it stops. It is usually where the water line enters the house, near the meter, or by the water heater. For one fixture, use the small valve under it.
2. Turn off power and gas nearby
If water reaches outlets or the electrical panel, switch off that circuit only if you can stay dry. For a leaking water heater, turn the gas valve to Off or switch off its breaker.
3. Drain the pipes
Open the lowest cold tap in the house to empty the lines. For a sewage backup, stop using every sink, shower, and toilet.
4. Move things and take photos
Lift rugs and boxes off wet floors and photograph the damage for your insurer. Keep the phone near you: we call when we are on the way.
Before we arrive
Four things that limit the damage while the plumber is on the way. Only do what is safe.
1.Shut off the water
Turn the main shut-off valve clockwise until it stops. It is usually where the water line enters the house, near the meter, or by the water heater. For one fixture, use the small valve under it.
2.Turn off power and gas nearby
If water reaches outlets or the electrical panel, switch off that circuit only if you can stay dry. For a leaking water heater, turn the gas valve to Off or switch off its breaker.
3.Drain the pipes
Open the lowest cold tap in the house to empty the lines. For a sewage backup, stop using every sink, shower, and toilet.
4.Move things and take photos
Lift rugs and boxes off wet floors and photograph the damage for your insurer. Keep the phone near you: we call when we are on the way.
Before we arrive
Four things that limit the damage while the plumber is on the way. Only do what is safe.
- First
Shut off the water
Turn the main shut-off valve clockwise until it stops. It is usually where the water line enters the house, near the meter, or by the water heater. For one fixture, use the small valve under it.
- If safe
Turn off power and gas nearby
If water reaches outlets or the electrical panel, switch off that circuit only if you can stay dry. For a leaking water heater, turn the gas valve to Off or switch off its breaker.
- 2 min
Drain the pipes
Open the lowest cold tap in the house to empty the lines. For a sewage backup, stop using every sink, shower, and toilet.
- Then wait
Move things and take photos
Lift rugs and boxes off wet floors and photograph the damage for your insurer. Keep the phone near you: we call when we are on the way.
Change layout cycles through the looks of the section in view. To keep one, copy its line into the Markdown.
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
All services
Not sure it's an emergency?
Call and describe it. If it can wait until morning, we say so and book you at the normal rate.
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
24/7 emergency plumbing
Burst pipes, flooding, sewage backups, and no hot water, answered by a plumber at any hour, nights, weekends, and holidays.Any hour · One plumber, on call · Answered 24/7from $165 / h · 1 h minLeak detection
Hidden leaks found without opening walls at random: meter test, thermal camera, and acoustic gear, then a written fix.1–2 h · One plumber · No random holesfrom $125 / h · 1 h minPipe repair & repiping
Leaking, corroded, or frozen pipes fixed by the section, and whole-home repiping in PEX or copper when patching no longer pays.1–3 h · One plumber · Parts at costfrom $115 / h · 1 h minDrain cleaning
Slow and blocked drains cleared with a cable machine or hydro-jetting, flow tested, and filmed when the blockage keeps coming back.1–2 h · One plumber · 30-day no-clog warrantyfrom $129 / jobSewer line repair
Camera inspection first, then the right fix: trenchless lining or pipe bursting where the line allows, a spot repair where it doesn't.1–2 days · 2–3 plumbers · Trenchless where possiblefrom $995 / jobWater heater repair & replacement
Tank water heaters repaired the same day where parts allow, or replaced and installed to code, with the old one hauled away.3–5 h · 1–2 plumbers · Old tank hauled awayfrom $1,450 / job
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
2 services
Plumbing repairs
Leaks, pipes, and fixtures, billed by the half hour.
2 services
Drains & sewer
Blockages cleared, lines filmed, and sewer pipes fixed.
1 service
Water heaters & water
Hot water back on, and cleaner, softer water at every tap.
1 service
24/7 emergency
Burst pipes, floods, and backups, any hour of any day.
Nights, weekends, and holidays. The after-hours fee is on your price before we come out.
Not sure it's an emergency?
Call and describe it. If it can wait until morning, we say so and book you at the normal rate.
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
Plumbing repairs
Leaks, pipes, and fixtures, billed by the half hour.
Plumbing repairsDrains & sewer
Blockages cleared, lines filmed, and sewer pipes fixed.
Drains & sewer
Water heaters & water
Hot water back on, and cleaner, softer water at every tap.
Water heaters & water
24/7 emergency
Burst pipes, floods, and backups, any hour of any day.
24/7 emergency
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
Plumbing repairs
Leaks, pipes, and fixtures, billed by the half hour.
Drains & sewer
Blockages cleared, lines filmed, and sewer pipes fixed.
Water heaters & water
Hot water back on, and cleaner, softer water at every tap.
24/7 emergency
Burst pipes, floods, and backups, any hour of any day.
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
24/7 emergency plumbing
- Any hour
- One plumber, on call
- Answered 24/7
- From $165 / h
Leak detection
- 1–2 h
- One plumber
- No random holes
- From $125 / h
Pipe repair & repiping
- 1–3 h
- One plumber
- Parts at cost
- From $115 / h
Drain cleaning
- 1–2 h
- One plumber
- 30-day no-clog warranty
- From $129
Sewer line repair
- 1–2 days
- 2–3 plumbers
- Trenchless where possible
- From $995
Water heater repair & replacement
- 3–5 h
- 1–2 plumbers
- Old tank hauled away
- From $1,450
Not sure it's an emergency?
Call and describe it. If it can wait until morning, we say so and book you at the normal rate.
Contact usWhat we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
24/7 emergency plumbing
Burst pipes, flooding, sewage backups, and no hot water, answered by a plumber at any hour, nights, weekends, and holidays.
24/7 emergency plumbing
Leak detection
Hidden leaks found without opening walls at random: meter test, thermal camera, and acoustic gear, then a written fix.
Leak detection
Pipe repair & repiping
Leaking, corroded, or frozen pipes fixed by the section, and whole-home repiping in PEX or copper when patching no longer pays.
Pipe repair & repiping
Drain cleaning
Slow and blocked drains cleared with a cable machine or hydro-jetting, flow tested, and filmed when the blockage keeps coming back.
Drain cleaning
Sewer line repair
Camera inspection first, then the right fix: trenchless lining or pipe bursting where the line allows, a spot repair where it doesn't.
Sewer line repair
Water heater repair & replacement
Tank water heaters repaired the same day where parts allow, or replaced and installed to code, with the old one hauled away.
Water heater repair & replacement
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
24/7 emergency plumbing
Burst pipes, flooding, sewage backups, and no hot water, answered by a plumber at any hour, nights, weekends, and holidays.
Leak detection
Hidden leaks found without opening walls at random: meter test, thermal camera, and acoustic gear, then a written fix.
Pipe repair & repiping
Leaking, corroded, or frozen pipes fixed by the section, and whole-home repiping in PEX or copper when patching no longer pays.
Drain cleaning
Slow and blocked drains cleared with a cable machine or hydro-jetting, flow tested, and filmed when the blockage keeps coming back.
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
- 24/7 emergency plumbing
Answered 24/7
Burst pipes, flooding, sewage backups, and no hot water, answered by a plumber at any hour, nights, weekends, and holidays.
- Leak detection
No random holes
Hidden leaks found without opening walls at random: meter test, thermal camera, and acoustic gear, then a written fix.
- Pipe repair & repiping
Parts at cost
Leaking, corroded, or frozen pipes fixed by the section, and whole-home repiping in PEX or copper when patching no longer pays.
- Drain cleaning
30-day no-clog warranty
Slow and blocked drains cleared with a cable machine or hydro-jetting, flow tested, and filmed when the blockage keeps coming back.
- Sewer line repair
Trenchless where possible
Camera inspection first, then the right fix: trenchless lining or pipe bursting where the line allows, a spot repair where it doesn't.
- Water heater repair & replacement
Old tank hauled away
Tank water heaters repaired the same day where parts allow, or replaced and installed to code, with the old one hauled away.
What we fix on an emergency visit
The technician carries parts for the common failures, so most emergencies are fixed on the first visit.
Our response promise
A plumber on the phone at any hour, at your door within the window we give you
- Days a year a person answers, nights included
- 365
- Target arrival in our areas
- 90 min
- Arrival window when you book ahead
- 2 h
- Warranty on emergency repairs
- 1 year
Emergency questions
Prices and fees are in the terms. Warranty details are on the guarantee page.
What counts as an emergency?
Anything that is flooding, can't be shut off, or leaves you without water, a working toilet, or heat: a burst pipe, a leaking water heater, sewage coming up a drain, or a gas smell near an appliance. If it can wait, we tell you and book a normal visit.
How much does an emergency visit cost?
The after-hours call-out fee is quoted on the phone before we send anyone. The repair is priced in writing on site, and nothing starts until you approve it.
I smell gas. Should I call you?
Leave the house first, without switching anything on or off, and call the gas utility's emergency line from outside. Call us once they have made it safe.
Can you fix it on the first visit?
Usually. The van carries pipe, fittings, valves, and common water heater parts. If a part has to be ordered, we make it safe and stop the leak first.
Will you deal with my insurer?
We give you photos, a written report of the cause, and an itemised invoice, which is what most insurers ask for.
Emergency questions
Prices and fees are in the terms. Warranty details are on the guarantee page.
Emergency questions
5 questions
What counts as an emergency?
Anything that is flooding, can't be shut off, or leaves you without water, a working toilet, or heat: a burst pipe, a leaking water heater, sewage coming up a drain, or a gas smell near an appliance. If it can wait, we tell you and book a normal visit.
How much does an emergency visit cost?
The after-hours call-out fee is quoted on the phone before we send anyone. The repair is priced in writing on site, and nothing starts until you approve it.
I smell gas. Should I call you?
Leave the house first, without switching anything on or off, and call the gas utility's emergency line from outside. Call us once they have made it safe.
Can you fix it on the first visit?
Usually. The van carries pipe, fittings, valves, and common water heater parts. If a part has to be ordered, we make it safe and stop the leak first.
Will you deal with my insurer?
We give you photos, a written report of the cause, and an itemised invoice, which is what most insurers ask for.
Emergency questions
Prices and fees are in the terms. Warranty details are on the guarantee page.
Water running now?
What counts as an emergency?
Anything that is flooding, can't be shut off, or leaves you without water, a working toilet, or heat: a burst pipe, a leaking water heater, sewage coming up a drain, or a gas smell near an appliance. If it can wait, we tell you and book a normal visit.
How much does an emergency visit cost?
The after-hours call-out fee is quoted on the phone before we send anyone. The repair is priced in writing on site, and nothing starts until you approve it.
I smell gas. Should I call you?
Leave the house first, without switching anything on or off, and call the gas utility's emergency line from outside. Call us once they have made it safe.
Can you fix it on the first visit?
Usually. The van carries pipe, fittings, valves, and common water heater parts. If a part has to be ordered, we make it safe and stop the leak first.
Will you deal with my insurer?
We give you photos, a written report of the cause, and an itemised invoice, which is what most insurers ask for.
Emergency questions
Prices and fees are in the terms. Warranty details are on the guarantee page.
What counts as an emergency?
Anything that is flooding, can't be shut off, or leaves you without water, a working toilet, or heat: a burst pipe, a leaking water heater, sewage coming up a drain, or a gas smell near an appliance. If it can wait, we tell you and book a normal visit.
How much does an emergency visit cost?
The after-hours call-out fee is quoted on the phone before we send anyone. The repair is priced in writing on site, and nothing starts until you approve it.
I smell gas. Should I call you?
Leave the house first, without switching anything on or off, and call the gas utility's emergency line from outside. Call us once they have made it safe.
Can you fix it on the first visit?
Usually. The van carries pipe, fittings, valves, and common water heater parts. If a part has to be ordered, we make it safe and stop the leak first.
Will you deal with my insurer?
We give you photos, a written report of the cause, and an itemised invoice, which is what most insurers ask for.
