- Leak under kitchen sinkBooked
What happens, from call to tested repair
From your call to the tested repair: the steps of a visit, what each service covers, and what to do before the plumber arrives.
Prefer to call? (555) 010-0199
- 5 steps
- 9 tasks
- 3 levels
- Licensed and insured, $2M liability
- Upfront price before work starts
- 24/7 emergency line
- 1-year warranty on labour
The visit, step by step
Five steps. You see a written price before any work starts, and pay once the repair is tested.
Call or book online
Tell us what is wrong: a leak, a slow drain, no hot water. Add a photo if you can. For a burst pipe, call the 24/7 line.
Arrival window
We confirm a 2-hour arrival window by text within the hour and name your plumber. We text again when they are on the way.
Inspection and written price
The plumber puts on shoe covers, lays a drop cloth, finds the cause, and gives you a written upfront price. Nothing starts until you approve it.
The repair
The plumber shuts off the water, makes the repair with the parts on the price, and stops to ask before anything else is added.
Test, tidy, warranty
We pressure-test or run the fixture with you, clear up, and send photos of the work. Not right? We come back and fix it free (our guarantee). You pay once it is done.
The visit, step by step
Five steps. You see a written price before any work starts, and pay once the repair is tested.
Call or book online
Tell us what is wrong: a leak, a slow drain, no hot water. Add a photo if you can. For a burst pipe, call the 24/7 line.
2 min
Arrival window
We confirm a 2-hour arrival window by text within the hour and name your plumber. We text again when they are on the way.
2 h window
Inspection and written price
The plumber puts on shoe covers, lays a drop cloth, finds the cause, and gives you a written upfront price. Nothing starts until you approve it.
15 min
The repair
The plumber shuts off the water, makes the repair with the parts on the price, and stops to ask before anything else is added.
9 checks
Test, tidy, warranty
We pressure-test or run the fixture with you, clear up, and send photos of the work. Not right? We come back and fix it free (our guarantee). You pay once it is done.
1 yr labour
The visit, step by step
Five steps. You see a written price before any work starts, and pay once the repair is tested.
2 min
Call or book online
Tell us what is wrong: a leak, a slow drain, no hot water. Add a photo if you can. For a burst pipe, call the 24/7 line.
2 h window
Arrival window
We confirm a 2-hour arrival window by text within the hour and name your plumber. We text again when they are on the way.
- Thu 14 Nov9:00–11:00
- On the wayBy text
15 min
Inspection and written price
The plumber puts on shoe covers, lays a drop cloth, finds the cause, and gives you a written upfront price. Nothing starts until you approve it.
- Diagnosis15 min
- Written priceBefore work
9 checks
The repair
The plumber shuts off the water, makes the repair with the parts on the price, and stops to ask before anything else is added.
- Water shut off
- Faulty part replaced
- Joints sealed
- Water back on
1 yr labour
Test, tidy, warranty
We pressure-test or run the fixture with you, clear up, and send photos of the work. Not right? We come back and fix it free (our guarantee). You pay once it is done.
- Labour warranty1 year
- PaymentAfter the repair
The visit, step by step
Five steps. You see a written price before any work starts, and pay once the repair is tested.
Call or book online
Tell us what is wrong: a leak, a slow drain, no hot water. Add a photo if you can. For a burst pipe, call the 24/7 line.
Arrival window
We confirm a 2-hour arrival window by text within the hour and name your plumber. We text again when they are on the way.
Inspection and written price
The plumber puts on shoe covers, lays a drop cloth, finds the cause, and gives you a written upfront price. Nothing starts until you approve it.
The repair
The plumber shuts off the water, makes the repair with the parts on the price, and stops to ask before anything else is added.
Test, tidy, warranty
We pressure-test or run the fixture with you, clear up, and send photos of the work. Not right? We come back and fix it free (our guarantee). You pay once it is done.
The visit, step by step
Five steps. You see a written price before any work starts, and pay once the repair is tested.
1
Call or book online
Tell us what is wrong: a leak, a slow drain, no hot water. Add a photo if you can. For a burst pipe, call the 24/7 line.
2
Arrival window
We confirm a 2-hour arrival window by text within the hour and name your plumber. We text again when they are on the way.
3
Inspection and written price
The plumber puts on shoe covers, lays a drop cloth, finds the cause, and gives you a written upfront price. Nothing starts until you approve it.
4
The repair
The plumber shuts off the water, makes the repair with the parts on the price, and stops to ask before anything else is added.
The visit, step by step
Five steps. You see a written price before any work starts, and pay once the repair is tested.
1. Call or book online
Tell us what is wrong: a leak, a slow drain, no hot water. Add a photo if you can. For a burst pipe, call the 24/7 line.
2. Arrival window
We confirm a 2-hour arrival window by text within the hour and name your plumber. We text again when they are on the way.
3. Inspection and written price
The plumber puts on shoe covers, lays a drop cloth, finds the cause, and gives you a written upfront price. Nothing starts until you approve it.
4. The repair
The plumber shuts off the water, makes the repair with the parts on the price, and stops to ask before anything else is added.
5. Test, tidy, warranty
We pressure-test or run the fixture with you, clear up, and send photos of the work. Not right? We come back and fix it free (our guarantee). You pay once it is done.
The visit, step by step
Five steps. You see a written price before any work starts, and pay once the repair is tested.
1.Call or book online
Tell us what is wrong: a leak, a slow drain, no hot water. Add a photo if you can. For a burst pipe, call the 24/7 line.
2.Arrival window
We confirm a 2-hour arrival window by text within the hour and name your plumber. We text again when they are on the way.
3.Inspection and written price
The plumber puts on shoe covers, lays a drop cloth, finds the cause, and gives you a written upfront price. Nothing starts until you approve it.
4.The repair
The plumber shuts off the water, makes the repair with the parts on the price, and stops to ask before anything else is added.
The visit, step by step
Five steps. You see a written price before any work starts, and pay once the repair is tested.
- 2 min
Call or book online
Tell us what is wrong: a leak, a slow drain, no hot water. Add a photo if you can. For a burst pipe, call the 24/7 line.
- 2 h window
Arrival window
We confirm a 2-hour arrival window by text within the hour and name your plumber. We text again when they are on the way.
- 15 min
Inspection and written price
The plumber puts on shoe covers, lays a drop cloth, finds the cause, and gives you a written upfront price. Nothing starts until you approve it.
- 9 checks
The repair
The plumber shuts off the water, makes the repair with the parts on the price, and stops to ask before anything else is added.
Change layout cycles through the looks of the section in view. To keep one, copy its line into the Markdown.
What each service covers
Switch the area of the home to see what each service covers. Extras show their price; anything we never do is listed with the reason.
Whole home
- Leaking pipe section replaced~1 h 30
- Pipe repair & repiping: Included
- Drain cleaning: Not in this service
- Water heater repair & replacement: Not in this service
- Frozen pipe thawed and checked~1 h
- Pipe repair & repiping: Included
- Drain cleaning: Not in this service
- Water heater repair & replacement: Not in this service
- Shut-off valve replaced~45 min
- Pipe repair & repiping: Extra+$145
- Drain cleaning: Not in this service
- Water heater repair & replacement: Not in this service
- Repiping in PEX or copper2–5 days, quoted
- Pipe repair & repiping: Included
- Drain cleaning: Not in this service
- Water heater repair & replacement: Not in this service
- Water pressure tested
- Pipe repair & repiping: Included
- Drain cleaning: Not in this service
- Water heater repair & replacement: Included
- Photos of the work on your ticket
- Pipe repair & repiping: Included
- Drain cleaning: Included
- Water heater repair & replacement: Included
Kitchen
- Sink drain and trap cleared~45 min
- Pipe repair & repiping: Not in this service
- Drain cleaning: Included
- Water heater repair & replacement: Not in this service
Bathrooms
- Tub and shower drains cleared~45 min
- Pipe repair & repiping: Not in this service
- Drain cleaning: Included
- Water heater repair & replacement: Not in this service
Laundry & utility
- Washer hoses and outlet box~45 min
- Pipe repair & repiping: Included
- Drain cleaning: Not in this service
- Water heater repair & replacement: Not in this service
- Laundry standpipe cleared~45 min
- Pipe repair & repiping: Not in this service
- Drain cleaning: Included
- Water heater repair & replacement: Not in this service
- Main shut-off valve tested
- Pipe repair & repiping: Included
- Drain cleaning: Not in this service
- Water heater repair & replacement: Included
Water heater
- Burner, elements, and thermostat tested
- Pipe repair & repiping: Not in this service
- Drain cleaning: Not in this service
- Water heater repair & replacement: Included
- Tank flushed, sediment drained
- Pipe repair & repiping: Not in this service
- Drain cleaning: Not in this service
- Water heater repair & replacement: Included
- Anode rod checked
- Pipe repair & repiping: Not in this service
- Drain cleaning: Not in this service
- Water heater repair & replacement: Included
- Pressure relief valve tested
- Pipe repair & repiping: Not in this service
- Drain cleaning: Not in this service
- Water heater repair & replacement: Included
- Venting and gas connection checked for leaks
- Pipe repair & repiping: Not in this service
- Drain cleaning: Not in this service
- Water heater repair & replacement: Included
- New heater installed to code, permit filed
- Pipe repair & repiping: Not in this service
- Drain cleaning: Not in this service
- Water heater repair & replacement: Included
- Thermal expansion tank
- Pipe repair & repiping: Not in this service
- Drain cleaning: Not in this service
- Water heater repair & replacement: Extra+$245
- Old heater hauled away and recycled
- Pipe repair & repiping: Not in this service
- Drain cleaning: Not in this service
- Water heater repair & replacement: Extra+$95
Drains & sewer
- Blockage cleared with a cable machine
- Pipe repair & repiping: Not in this service
- Drain cleaning: Included
- Water heater repair & replacement: Not in this service
- Hydro-jetting of grease and roots
- Pipe repair & repiping: Not in this service
- Drain cleaning: Extra+$295
- Water heater repair & replacement: Not in this service
- Camera inspection, video sent to you
- Pipe repair & repiping: Not in this service
- Drain cleaning: Extra+$149
- Water heater repair & replacement: Not in this service
- Flow tested after clearing
- Pipe repair & repiping: Not in this service
- Drain cleaning: Included
- Water heater repair & replacement: Not in this service
- Cleanout access added
- Pipe repair & repiping: Not in this service
- Drain cleaning: Extra+$495
- Water heater repair & replacement: Not in this service
Outdoor & yard
- Outdoor faucets and hose bibs~45 min
- Pipe repair & repiping: Included
- Drain cleaning: Not in this service
- Water heater repair & replacement: Not in this service
- Water main from the meter~1 day
- Pipe repair & repiping: Included
- Drain cleaning: Not in this service
- Water heater repair & replacement: Not in this service
Never covered
- Not covered: Drywall and tile patching after accessWe cut clean access; a finisher patches it.
- Not covered: Mould remediationNeeds a remediation specialist.
- Not covered: Sprinkler and irrigation systemsNeeds an irrigation contractor.
- Not covered: Electrical panel or circuit upgradesNeeds a licensed electrician.
- Not covered: Dig-and-replace spot repair
- Not covered: Trenchless lining or pipe bursting
- Not covered: Septic tank pumpingNeeds a septic service.
- Not covered: New gas line runsQuoted separately after a site visit.
Get ready for the plumber
Ten minutes before we arrive makes the visit faster and keeps the price down.
Before we arrive
Find your main shut-off valve
If water is leaking, turn it off at the main valve, usually where the supply pipe enters the house. We can show you where it is.
Leave access notes
Door code, key box, parking, alarm: add them in the booking notes or reply to the confirmation text.
On the day
Clear the space around the problem
Empty the cabinet under the sink, move boxes away from the water heater, and clear a path to the sewer access cap.
Secure pets
A closed room or a crate is enough. Tell us which rooms to keep closed.
Note what you have seen
When the leak started, which drains are slow, any noises or smells. It shortens the diagnosis.
Leave it to us
Don't pour in drain chemicals first
Caustic drain openers can damage old pipes and burn skin. Leave the clog as it is.
Don't buy parts
Plumbers carry common parts in the van and order the rest. The price covers parts.
About the visit
All questions
How long does a visit take?
Most repairs take one to two hours. A water heater replacement or a sewer line takes longer, and the written price says how long before you approve it.
Does someone have to be in during the visit?
Someone should be there to approve the written price. After that, you can leave a key or a door code and we text you photos when the job is done.
What if you find something else on the day?
The plumber shows you the problem and the price before going further. Nothing is added without your OK.
Do you carry parts?
Yes. Vans carry common valves, cartridges, traps, and supply lines. If a part has to be ordered, we tell you the cost and the return date.
What happens if something gets damaged?
Tell us within 48 hours. We repair, replace, or reimburse under our insurance.
What warranty do I get?
One year on our labour, plus the manufacturer's warranty on parts. If the repair fails, we come back and fix it free.
About the visit
All questionsAbout the visit
6 questions
How long does a visit take?
Most repairs take one to two hours. A water heater replacement or a sewer line takes longer, and the written price says how long before you approve it.
Does someone have to be in during the visit?
Someone should be there to approve the written price. After that, you can leave a key or a door code and we text you photos when the job is done.
What if you find something else on the day?
The plumber shows you the problem and the price before going further. Nothing is added without your OK.
Do you carry parts?
Yes. Vans carry common valves, cartridges, traps, and supply lines. If a part has to be ordered, we tell you the cost and the return date.
What happens if something gets damaged?
Tell us within 48 hours. We repair, replace, or reimburse under our insurance.
What warranty do I get?
One year on our labour, plus the manufacturer's warranty on parts. If the repair fails, we come back and fix it free.
About the visit
Rather talk to a plumber?
How long does a visit take?
Most repairs take one to two hours. A water heater replacement or a sewer line takes longer, and the written price says how long before you approve it.
Does someone have to be in during the visit?
Someone should be there to approve the written price. After that, you can leave a key or a door code and we text you photos when the job is done.
What if you find something else on the day?
The plumber shows you the problem and the price before going further. Nothing is added without your OK.
Do you carry parts?
Yes. Vans carry common valves, cartridges, traps, and supply lines. If a part has to be ordered, we tell you the cost and the return date.
What happens if something gets damaged?
Tell us within 48 hours. We repair, replace, or reimburse under our insurance.
What warranty do I get?
One year on our labour, plus the manufacturer's warranty on parts. If the repair fails, we come back and fix it free.
About the visit
How long does a visit take?
Most repairs take one to two hours. A water heater replacement or a sewer line takes longer, and the written price says how long before you approve it.
Does someone have to be in during the visit?
Someone should be there to approve the written price. After that, you can leave a key or a door code and we text you photos when the job is done.
What if you find something else on the day?
The plumber shows you the problem and the price before going further. Nothing is added without your OK.
Do you carry parts?
Yes. Vans carry common valves, cartridges, traps, and supply lines. If a part has to be ordered, we tell you the cost and the return date.
What happens if something gets damaged?
Tell us within 48 hours. We repair, replace, or reimburse under our insurance.
What warranty do I get?
One year on our labour, plus the manufacturer's warranty on parts. If the repair fails, we come back and fix it free.
