What managers need from a plumber

  • A spending limit we respect

    Repairs under your limit go ahead; anything above it waits for your OK with photos and a price.
  • Logged by unit

    Every visit is filed against the unit, with photos and parts, so you can answer an owner or an insurer in minutes.
  • Tenants informed

    We send the entry notice, confirm the time with the tenant, and leave a note when we're done.
  • Replacements before failures

    Water heaters, shut-offs, and supply lines near the end of their life are listed in a yearly plan with prices.

Every tenant call

The job sheet the plumber signs off. Anything outside it is listed, with who handles it instead.

Checklist

24/7 emergency plumbing

Emergency visit5

  • Water shut off and the leak stoppedfirst 15 min
  • Burst pipe repaired or capped~1 h
  • Overflowing toilet or backed-up drain cleared~1 h
  • Hot water restored where parts allow~1 h 30
  • Make-safe report with photos for your insurer

Whole home3

  • Frozen pipe thawed and checked~1 h
  • Shut-off valve replaced~45 min
  • Photos of the work on your ticket

Never covered5

  • Not covered: Smell of gasLeave the house and call your gas utility first.
  • Not covered: Drying out and water damage repairNeeds a restoration company; we can refer one.
  • Not covered: Mould remediationNeeds a remediation specialist.
  • Not covered: Drying out and restoring water damageYour restoration company; we stop the source and report it
  • Not covered: Boilers and heating systemsYour HVAC contractor

From site survey to service contract

Nothing is priced from a photo. We see the plant room, the drains, and the devices first.

  1. Site survey

    We walk the site with you and note shut-offs, backflow devices, grease traps, and the drains that give trouble.

    45 min on site

  2. Written quote

    A fixed price per scheduled visit, the job sheet, and the call-out rate for anything outside it.

    Within 2 working days

  3. First service

    Your lead plumber runs the first visit and leaves a ticket of what was done and what to watch.

    Same lead plumber

  4. Scheduled visits

    Drains jetted, devices tested, and a short report for your maintenance and compliance file.

    Quarterly

Before you sign

All questions
A white kitchen sink with a black faucet by a window

Rather talk?

⁦(555) 010-0199⁩
Mon–Fri
7:30 AM–6:00 PM
Sat
8:00 AM–2:00 PM
Sun
Closed
Can tenants call you directly?

Yes. They call our line, we triage, and you get the ticket. Anything above your approval limit waits for you, except stopping active water.

Do you work across several buildings?

Yes, anywhere in our service areas, with one contract, one rate card, and invoices split by building.

Can you handle unit turnovers?

Yes. A turnover check covers every fixture, shut-off, and drain in the unit, with a list of fixes and prices before the next tenant moves in.

Do you replace water heaters in bulk?

Yes, at a fixed price per tank size for the whole portfolio, scheduled around tenants.

Request a site survey

Tell us about the site. A lead plumber calls back within one working day to book a visit.

  • Free, 45 minutes, at a time that suits your opening hours
  • A fixed price per scheduled visit, in writing
  • Backflow and inspection reports for your compliance file
  • Licensed and insured plumbers, keys and access codes logged

Your site

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