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Rated 4.9 out of 5 from 1,240 reviews
from 1,240 reviews on 3 sources

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Ratings · updated Sep 2026

Average4.91,240 reviews

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Reviews

Showing 19 reviews

  • 24/7 emergency plumbing
    Rated 5.0 out of 5

    A supply pipe split above our dental clinic's waiting room at 6 am. A plumber was on site within the hour, isolated the line and had the room dry before our first patient. They came back that evening to replace the whole section.

  • Sewer line repair
    Rated 5.0 out of 5

    I manage four apartment buildings. They surveyed each main line with a camera, sent the videos with a written plan per building, and fixed the worst one over a weekend. One account manager, one invoice, and the tenants hardly noticed.

  • Drain cleaning
    Rated 5.0 out of 5

    We run a busy kitchen and the floor drains used to back up every few weeks. They filmed the grease line, jetted it before we opened, and now come back every quarter. No blockages since, and the report goes straight into our health inspection file.

  • Toilet, faucet & disposal repair
    Rated 4.0 out of 5

    Replaced the kitchen mixer and two angle stops that would not close. Tidy work and a fair price. One star off because I had to call to get the invoice emailed.

    Victor A.Elm Park · via Neighbourhood app

    Reply from the team

    Sorry, Victor. The invoice should go out when the job closes on the plumber's phone, and a sync failed that day. We've fixed it and now check that every closed job has sent its invoice.

  • Sewer line repair
    Rated 4.0 out of 5

    Camera inspection was quick and clear, and the repair on the cracked section held. Four stars because the trench in the side path took two days to fill and level.

    Daniel R.Elm Park · via Neighbourhood app

    Reply from the team

    Fair point, Daniel. The fill had to settle before the final level, but we should have explained that on day one. It is now on the job sheet for every open-trench repair.

  • Water heater repair & replacement
    Rated 5.0 out of 5

    The tank was rumbling and the relief valve dripped. He flushed out a bucket of sediment, replaced the valve, and showed me how to do the yearly flush myself.

  • Leak detection
    Rated 5.0 out of 5

    A warm patch on the living room floor turned out to be a slab leak on the hot line. They found it with a thermal camera and rerouted the pipe through the wall instead of breaking up the floor.

  • Water filtration & softeners
    Rated 5.0 out of 5

    They tested our water hardness before quoting, which nobody else did. The whole-house filter took half a day, and the shower glass no longer gets white spots.

  • Drain cleaning
    Rated 5.0 out of 5

    Shower drain slow for months. Twenty minutes with a cable and a fistful of hair later it drains properly. He fitted a hair catcher and did not try to sell me anything else.

  • Pipe repair & repiping
    Rated 4.0 out of 5

    Booked to replace a corroded section of galvanized pipe under the stairs. The job grew when the next joint crumbled too, and the visit ran an hour over. Solid repair, but I would have liked a call before the extra time started.

    Reply from the team

    You're right, Ben. The rule is to stop and price the extra before starting it, and that didn't happen. We refunded the extra hour, and every plumber now confirms added work by text first.

  • Bathroom & kitchen plumbing
    Rated 5.0 out of 5

    They did the rough-in for our new bathroom before the tiler came, then returned to fit the vanity, toilet and shower valve. Pressure-tested everything and left the test sheet. The tiler said the pipes were exactly where the drawing put them.

    Sofia R.Elm Park · via Neighbourhood app
  • Sewer line repair
    Rated 5.0 out of 5

    Every drain in the house gurgled. The camera showed roots through a joint 9 metres out. They lined the pipe without digging up the front garden, and I got the video with the before and after.

    Reply from the team

    Thank you, Rafael. Lining works well on clay laterals like yours. We'll send the yearly reminder to run the camera again before the roots find another joint.

  • Tankless water heaters
    Rated 5.0 out of 5

    Swapped a 15-year-old tank for a tankless unit. They sized it from our showers and taps, not a sales sheet, and explained why the gas line needed upsizing. Hot water no longer runs out, and the cupboard is free again.

  • Toilet, faucet & disposal repair
    Rated 5.0 out of 5

    Two dripping taps and a toilet that ran all night. New cartridges, a new flapper and fill valve, all done in just over an hour. He left the old parts on the counter so I could see what had worn out.

  • Water heater repair & replacement
    Rated 4.0 out of 5

    No hot water on a Monday morning. The element had burned out and the thermostat was weak, so both were replaced the same day. Good work; I only wish the arrival window had been shorter than four hours.

    Priya S.Old Mill · via Neighbourhood app
  • 24/7 emergency plumbing
    Rated 5.0 out of 5

    A pipe split in the garage wall at minus eight. I called at 23:00, someone answered, and the plumber was here in 50 minutes. He talked me through closing the main while he drove. Repaired by one in the morning.

  • Water filtration & softeners
    Rated 4.0 out of 5

    The softener and the under-sink filter went in neatly and the kettle has stayed free of scale since. Four stars because the first install date was moved by a day, though they called to tell me.

    Reply from the team

    Thanks, Nadia. A part arrived late from the supplier and we should have booked you after it was on the van. We now confirm installs only once the unit is in stock.

  • Drain cleaning
    Rated 5.0 out of 5

    Kitchen sink backed up for the third time in a month. He ran a camera down first, showed me the grease build-up on the screen, then jetted the line. Two months on, it drains in seconds.

    Aaron P.Old Mill · via Neighbourhood app
  • Leak detection
    Rated 5.0 out of 5

    Our water bill had doubled and nobody could see a drop. The technician did a meter test, listened along the floor, and found a pinhole in the hot line under the kitchen. One hole in the wall, not five. The price matched the quote.

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A plumber working on the drain pipes under a vanity
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