Burst pipe at 2 a.m., emergency repair
A frozen pipe split under the kitchen floor in the night: water shut off, pipe repaired, drying advice before sunrise.
- 24/7 emergency plumbing
- 2 h 15
- 1 technicians
Kitchen supply line, after the repair and new insulation
The job
At 2 a.m. on the first frosty night of the season, a copper supply pipe split in the crawl space under the kitchen. Water was coming up through the floorboards when the owner called.
What we did
While the plumber was on the way, the dispatcher talked the owner through finding and closing the main shut-off. On site, the plumber cut out the split section, soldered in a new length of copper, and pressure-tested the joint. The exposed pipes in the crawl space were wrapped in insulation so the same run would not freeze again.
The result
Water was back on before 5 a.m. The owner got written drying advice (fans running, cabinet doors open, the wet rug lifted) and dated photos of the damage and the repair for the insurance claim.
“He talked me through finding the shut-off on the phone, then was at the door forty minutes later.”
Nadia K. · North Harbor
Closed · Oct 19, 2026
- Owner talked through closing the main shut-off
- On site within the hour
- Split section of copper cut out
- New section soldered in and tested
- Exposed pipes in the crawl space insulated
- Water back on, every fixture checked
- Drying advice and photos for the insurer
- Technicians: 1
- Time on site: 2 h 15
- Area: North Harbor
Job total$480
Night call-out rate, parts included
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